At a Glance
- Tasks: Lead and inspire teams at Crewe Station for 16 months, driving customer experience and operational excellence.
- Company: Join Avanti West Coast, a diverse and inclusive workplace that values your individuality.
- Benefits: Enjoy free travel, a final salary pension, and up to 37 days holiday.
- Other info: Be part of a close-knit team that celebrates diversity and authenticity.
- Why this job: Make a real impact in a fast-paced environment while championing safety and innovation.
- Qualifications: Experience in leading teams and managing operations in a dynamic setting.
The predicted salary is between 40000 - 50000 € per year.
This role is only open to candidates who are current Avanti West Coast Employees. Any applications made by external candidates for internal only roles will not be considered and will be withdrawn from the process.
Are you ready to lead and inspire? We are looking for an experienced people manager to join our Station Manager team supporting Crewe Station for 16 months. We’re looking for a business manager and people leader to join us at Avanti West Coast, where you’ll champion Avanti West Coast to be the transport of choice.
As a Station Manager you’ll be empowered to deliver a service that sets new standards for customer experience and operational excellence through effective leadership and customer‑focused innovation. To be successful in the role you’ll have previous experience of leading teams in an agile, fast‑paced environment and you will continuously champion our vision and values to ensure that we connect our customers and communities along the west coast.
You will understand how your station interacts and impacts on railway operations, recognising the needs of the business and industry, your station team and its customers while identifying opportunities to improve both customer experience and operational excellence.
Reporting into the Customer Experience Manager you will have sole responsibility for managing the station where you’ll drive business initiatives and change with positivity and pace, while ensuring the delivery of safety, people, and operational performance detailed below.
- Safety
- Ensure full compliance with safety, security, and environmental standards
- Implement and promote a positive safety culture
- Regular review of all associated risk assessments and audits
- Manage local safety arrangements
- Ensure adherence to all industry regulations and health and safety guidelines.
- People
- Inspire, coach and develop your teams ensuring they have the right skills and knowledge to deliver for our customers.
- Lead Local Trade Union meetings and maintain strong industrial relations
- Manage and lead ER cases (investigations, disciplinaries, performance management etc.)
- Manage Absence KPI’s for your station
- Deliver engagement strategy
- Business and Operational performance
- Manage station budget for income and expenditure
- Lead throughout service disruption and recovery to minimise impacts on customers and colleagues
- Drive revenue performance through the management of automated ticketing systems
- Ensure the station operations meet train running performance KPIs
- Ensure stations meet contractual obligations
Benefits:
- Final salary pension
- Free travel on Avanti West Coast for you/spouse/partner/dependents
- Privilege Travel card (75% off other train operators fares for leisure travel)
- 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
- 10 free journeys on other First Group Train Operators
We reserve the right to withdraw this advert at any time due to high volumes of applications. At Avanti West Coast, we believe our strength comes from the unique perspectives, experiences and backgrounds of our people. We are proud to build a workplace where diversity is embraced, and everyone is supported to thrive. We welcome individuals of all races, religions, ages, genders, gender identities, sexual orientations and abilities. Our goal is to reflect the communities we serve and create an environment where everyone feels valued and heard.
When you join Avanti West Coast, you become part of a close‑knit team that encourages authenticity. We want you to bring your whole self to work. No need to change who you are to fit in. Your individuality is what makes us better. We celebrate it, we respect it and we put it to great use.
Station Manager - Crewe - Secondment 16 months - INTERNAL ONLY employer: Avanti West Coast
At Avanti West Coast, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values diversity and individuality. As a Station Manager at Crewe, you will benefit from a comprehensive package including a final salary pension, free travel for you and your family, and generous holiday allowances that increase with service. We are committed to your professional growth, providing opportunities to inspire and develop your team while ensuring operational excellence in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Station Manager - Crewe - Secondment 16 months - INTERNAL ONLY
✨Tip Number 1
Get to know your current colleagues and network within the company. Building relationships can give you insights into the role and help you stand out when it comes to internal applications.
✨Tip Number 2
Showcase your leadership skills! Think about specific examples where you've inspired or developed your team. Be ready to discuss these during any interviews or meetings.
✨Tip Number 3
Familiarise yourself with Avanti West Coast's vision and values. Make sure you can articulate how your experience aligns with them, especially in terms of customer experience and operational excellence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application is seen by the right people. Plus, it shows you're serious about the opportunity and want to be part of the Avanti family.
We think you need these skills to ace Station Manager - Crewe - Secondment 16 months - INTERNAL ONLY
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects your experience and skills that are relevant to the Station Manager role. Highlight your leadership experience and any achievements in customer service or operational excellence that align with what we’re looking for.
Showcase Your People Skills:As a Station Manager, you’ll be leading a team, so it’s crucial to demonstrate your ability to inspire and develop others. Include examples of how you've successfully managed teams or improved employee engagement in your application.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know why you’re passionate about this role!
Apply Through Our Website:Remember to submit your application through our official website. This ensures that your application is processed correctly and gives you the best chance of being considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Avanti West Coast
✨Know Your Station Inside Out
Before the interview, make sure you’re familiar with Crewe Station and its operations. Understand how it interacts with the wider railway network and be ready to discuss specific challenges and opportunities for improvement. This will show your commitment and readiness to take on the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in fast-paced environments. Think about times when you inspired your team or managed through disruptions. Highlight your ability to coach and develop others, as this is crucial for the Station Manager role.
✨Emphasise Safety and Compliance
Since safety is a top priority, be prepared to discuss your experience with safety protocols and compliance. Share specific instances where you implemented safety measures or improved safety culture within your team. This will demonstrate your understanding of the importance of safety in railway operations.
✨Align with Avanti's Values
Familiarise yourself with Avanti West Coast’s vision and values. During the interview, express how your personal values align with theirs, especially regarding customer experience and community connection. This will help you stand out as a candidate who truly embodies what they’re looking for.
