Revenue Protection Inspector-Talent Bank-Crewe

We are looking for enthusiastic individuals to join our Revenue Protection team as a Revenue Protection Inspector based at Crewe. At Avanti West Coast it is our mission to be the transport of choice, connecting our customers and communities across the West Coast. Are you passionate about delivering excellent customer service with integrity? Do you have an ambitious drive to make a genuine difference to others? Then this is the opportunity for you!

Here at Avanti West Coast, we are pushing the boundaries to set new standards for customer experience and operational excellence across our network to the communities we serve. No day on the railway is the same, with over 500,000 customers travelling on our network weekly. Our Revenue Protection Inspectors are committed to keeping our customers safe while travelling with Avanti. They support both the On Board and Stations teams to allow customers to travel across our network seamlessly and comfortably. In this role you can bring your authentic self to make our customers' experience memorable as they travel through our stations. We want you to be you!

Job Purpose

• To be a key player within the Revenue Protection Team by providing the highest level of service encompassing the roles and responsibilities of both Security & Revenue Protection.
• Collaborate with On Board and Station teams to ensure every customer enjoys a safe, relaxing journey with a warm, friendly, and professional touch.
• Safeguard our revenue by providing exceptional customer service.
• Assist customers with their travel needs, offering clear and accurate information at all times.
• Provide expert ticket advice to both colleagues and customers.
• Support during service disruptions and emergencies, offering timely advice and assistance to customers.
• Using initiative to find solutions and ensure customer satisfaction.

If there's nothing you like better than learning new things and meeting new people, then you could be just who we're looking for.

Benefits

• Final salary pension
• Free travel on Avanti West Coast for you/spouse/partner/dependents
• Privilege Travel card (75% off other train operators fares for leisure travel)
• 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
• 10 free journeys on other First Group Train Operators

At Avanti West Coast, we value the differences that make each of us outstanding! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability, and sexual orientation. Everyone who joins Avanti West Coast becomes part of our close-knit team. We're committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are encouraged, recognised, accepted and put to good use.

Our Avanti West Coast Values

• Passionate — We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.
• Committed — We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry.
• Integrity — We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.
• Ambitious — We strive to be the best and are curious to new ways of working within our business and the wider industry.
• Authentic — We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.

We reserve the right to withdraw this advert at any time due to high volumes of applications.