At a Glance
- Tasks: Be the friendly face of our Academy, managing bookings and supporting visitors.
- Company: Join Avanti West Coast, a diverse and inclusive team that values every individual.
- Benefits: Enjoy free travel, generous holiday, and a final salary pension.
- Other info: Work in a supportive atmosphere with great career growth opportunities.
- Why this job: Make a real impact in a busy environment where your organisational skills shine.
- Qualifications: Strong communication skills and a knack for organisation; experience is a bonus!
The predicted salary is between 24000 - 30000 £ per year.
We’re looking for a confident, organised, and people-focused Administrator / Receptionist to join our Academy team.
This role is much more than managing the front desk, it’s about being the first point of contact and the steady hand behind the scenes.
You’ll play a key part in creating a welcoming, professional environment where every visitor, learner, and colleague feels supported and valued.
From coordinating bookings and managing training schedules to greeting guests and handling day-to-day admin tasks, you’ll help keep everything running smoothly.
If you enjoy being at the heart of a busy environment, love working with people, and take pride in being the go-to person for getting things done, we’d love to hear from you.
What you’ll be doing
- Welcoming and assisting colleagues, learners, and visitors with professionalism and care.
- Managing day-to-day operations of training sessions and meetings.
- Handling room bookings, coordinating catering, and ensuring resources are stocked and ready.
- Communicating across multiple channel, phone, email, and online platforms.
- Keeping training records accurate and up to date on our HR systems.
What we’re looking for
- A natural communicator with a friendly and approachable manner.
- Strong organisational skills and attention to detail.
- Comfortable using digital tools and systems.
- Someone who thrives in a busy, people-first environment.
- Previous experience in administration, reception, or customer service is a plus, but not essential.
- **Must live within a 60 minutes commute of Crewe**
As well as working with a fantastic team you will also receive
- Final salary pension
- Free travel on Avanti West Coast for you/spouse/partner/dependents
- Privilege Travel card (75% off other train operators fares for leisure travel)
- 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
- 10 free journeys on other First Group Train Operators
At Avanti West Coast, we value the differences that make each of us outstanding!
Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability, and sexual orientation.
Everyone who joins Avanti West Coast becomes part of our close-knit team.
We're committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in.
A place where differences are encouraged, recognised, accepted and put to good use.
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Reception/Administrator in Crewe employer: Avanti West Coast
Avanti West Coast is an exceptional employer that prioritises innovation and operational excellence in the catering sector. With a strong focus on employee development, we offer continuous growth opportunities and a collaborative work culture that values your contributions. Located in a dynamic environment, our team enjoys the unique advantage of being part of a forward-thinking organisation dedicated to enhancing customer experiences through cutting-edge digital systems.
