At a Glance
- Tasks: Assist customers with travel information and ensure their safety at the station.
- Company: Join Avanti West Coast, a leader in customer service and transport.
- Benefits: Enjoy free travel, a pension scheme, and up to 37 days holiday.
- Other info: Dynamic roles available in a supportive and inclusive environment.
- Why this job: Make a real difference in people's journeys while being your authentic self.
- Qualifications: Passion for customer service and a willingness to learn.
The predicted salary is between 20000 - 25000 £ per year.
Our stations team at Crewe are looking for enthusiastic individuals to join our Talent bank of Customer Service Assistants - Various roles and Contracts. The Talent Bank will cover Platform, Retail, and Multifunctional roles across a range of contract types, including full time, part time, permanent, secondment and fixed term positions. Salaries will vary depending on the role.
At Avanti West Coast it is our mission to be the transport of choice, connecting our customers and communities across the West Coast. Are you passionate about delivering excellent customer service with integrity? Do you have an ambitious drive to make a genuine difference to others? Then this is the opportunity for you!
Here at Avanti West Coast, we are pushing the boundaries to set new standards for customer experience and operational excellence across our network. With over 500,000 customers traveling on our network weekly, our Stations Customer Service Assistants are committed to keeping our customers safe at the station and play a vital role in keeping the network moving seamlessly. In this role you can bring your authentic self to make our customers' experience memorable as they travel through our stations. We want you to be you!
Responsibilities- Provide travel assistance, information and guidance to customers throughout the station, including on platforms, concourse and all public areas.
- Take initiative in problem solving and provide reassurance to customers.
- Ensure the safe and punctual dispatch of all services.
- Keep colleagues and customers safe through completing safety checks on the station.
- Be an ambassador for the company by going above and beyond for our customers.
If there is nothing you like better than learning new things and meeting new people, then you could be just who we're looking for. Please note that Platform and Multifunctional roles are safety critical positions and you will need to pass a safety critical medical and a safety awareness assessment to be considered for these roles. Retail roles are non safety critical and only new entrants will require a medical (unless multifunctional). Training will be provided.
Benefits- Final salary pension
- Free travel on Avanti West Coast for you/spouse/partner/dependents
- Privilege Travel card (75% off other train operators fares for leisure travel)
- 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
- 10 free journeys on other First Group Train Operators
If this opportunity excites you, please apply now to join our team, or see the role profiles for Platforms and Retail. Please note: If you are successful through the recruitment process you will be placed in a Talent Bank where your details will be held for 12 months. When suitable roles become available, we will contact you. If not offered within 12 months, you will need to reapply.
At Avanti West Coast, we value diversity and are committed to building an inclusive workforce.
Our Values- Passionate - We foster a culture where everyone is driven to achieve our mission together.
- Committed - We are dedicated to safety, reliability and delivering the best for our customers, colleagues, stakeholders and the industry.
- Integrity - We take responsibility for our actions and hold others accountable.
- Ambitious - We strive for excellence and explore new ways of working.
- Authentic - We communicate with openness, trust and clarity.
We reserve the right to withdraw this advert at any time due to high volumes of applications.
Customer Service Assistant - Various roles - Crewe- Talent Bank employer: Avanti West Coast
Avanti West Coast is an exceptional employer that prioritises innovation and operational excellence in the catering sector. With a strong focus on employee development, we offer continuous growth opportunities and a collaborative work culture that values your contributions. Located in a dynamic environment, our team enjoys the unique advantage of being part of a forward-thinking organisation dedicated to enhancing customer experiences through cutting-edge digital systems.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Various roles - Crewe- Talent Bank
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Avanti West Coast and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Avanti West Coast and let us see your personality shine through!
We think you need these skills to ace Customer Service Assistant - Various roles - Crewe- Talent Bank
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Avanti West Coast.
Get Familiar with Our Brand:Before applying, take some time to learn about Avanti West Coast and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Avanti West Coast
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Avanti West Coast.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Avanti West Coast will surely appreciate.
