At a Glance
- Tasks: Support and improve catering digital systems while enhancing customer experiences.
- Company: Join Avanti West Coast, a diverse and inclusive workplace.
- Benefits: Free travel, generous holiday allowance, and a final salary pension.
- Other info: Embrace your individuality in a supportive team environment.
- Why this job: Be at the heart of catering operations and drive meaningful improvements.
- Qualifications: Experience in catering operations and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
This is a secondment for 12 months. Are you passionate about technology, operational excellence, and delivering exceptional customer experiences? We are looking for a Catering Systems Support Partner to become the dedicated business-facing expert for our Catering Experience (CEX) digital systems. This is a unique opportunity to work at the heart of our catering operation, supporting colleagues, suppliers, and technical teams while driving continuous improvement across our onboard and lounge catering systems.
What You’ll Be Doing
- Take ownership of the systems and processes that enable our catering teams to deliver outstanding service to customers every day.
- Manage POSIM hardware and devices, including train-based equipment, accessories, and replacement processes.
- Lead the support, development, and continuous improvement of catering digital systems and operational processes.
- Coordinate system testing, upgrades, and enhancements to improve usability and service delivery.
- Maintain accurate EPOS and product information, including pricing, product descriptions, nutritional and allergen data, imagery, and stock substitutions.
- Conduct and support digital and physical audits to ensure compliance and operational excellence.
- Build strong relationships with operational colleagues, suppliers, and technology teams to gather feedback and drive improvements.
- Champion user experience by identifying opportunities for innovation and developing business cases for change.
- Support and maintain catering-related intranet content, ensuring information remains current, accessible, and relevant.
- Work closely with Contract Managers to maximise supplier performance and ensure operational issues are effectively managed.
- Support the implementation of catering initiatives, including menu launches, equipment changes, and operational projects.
- Contribute to development and delivery workstreams while supporting special events and unscheduled train services.
What You Will Bring
- Strong understanding of catering operations and associated digital systems.
- Experience managing hardware, devices, and related operational processes.
- Excellent organisational skills with the ability to manage multiple priorities and workstreams simultaneously.
- Strong stakeholder management and communication skills, with the ability to build effective relationships across operational, supplier, and technology teams.
- Proactive problem-solving approach with the ability to identify issues, develop solutions, and drive continuous improvement.
Benefits
- Final salary pension
- Free travel on Avanti West Coast for you/spouse/partner/dependents
- Privilege Travel card (75% off other train operators fares for leisure travel)
- 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
- 10 free journeys on other First Group Train Operators
At Avanti West Coast, we believe our strength comes from the unique perspectives, experiences and backgrounds of our people. We are proud to build a workplace where diversity is embraced, and everyone is supported to thrive. We welcome individuals of all races, religions, ages, genders, gender identities, sexual orientations and abilities. Our goal is to reflect the communities we serve and create an environment where everyone feels valued and heard. When you join Avanti West Coast, you become part of a close-knit team that encourages authenticity. We want you to bring your whole self to work. No need to change who you are to fit in. Your individuality is what makes us better. We celebrate it, we respect it and we put it to great use.
Catering Systems Support Partner (Secondment) - Internal only employer: Avanti West Coast
At Avanti West Coast, we pride ourselves on being an exceptional employer that values diversity and fosters a supportive work culture. As a Catering Systems Support Partner, you will enjoy a range of benefits including free travel for you and your family, a generous holiday allowance, and opportunities for professional growth within a collaborative team environment. Join us in delivering outstanding customer experiences while being part of a company that celebrates individuality and encourages continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Catering Systems Support Partner (Secondment) - Internal only
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Avanti West Coast.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Avanti West Coast. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Catering Systems Support Partner (Secondment) - Internal only
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Avanti West Coast.
How to prepare for a job interview at Avanti West Coast
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Avanti West Coast's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Avanti West Coast offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
