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- Tasks: Deliver excellent customer service and ensure passengers enjoy their journey onboard.
- Company: Join Avanti West Coast, a leading transport provider with a focus on community connection.
- Benefits: Enjoy free travel, a pension scheme, and up to 37 days holiday!
- Why this job: Be part of a dynamic team making a real difference in customer experiences.
- Qualifications: Passion for customer service and a proactive, team-oriented attitude.
- Other info: Inclusive workplace where your authentic self is celebrated and valued.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Catering Assistant role at Avanti West Coast. Our Onboard team at Euston are looking for enthusiastic individuals to join our team of Customer Service Assistants. At Avanti West Coast it is our mission to be the transport of choice, connecting our customers and communities across the West Coast.
Are you PASSIONATE about delivering excellent customer service with INTEGRITY? Do you have an AMBITIOUS drive to make a genuine difference to others? We are COMMITTED to delivering a service that sets new standards for customer experience and operational excellence across the communities we serve.
Every day on the railway brings something new. With over 500,000 customers traveling on our network each week, our Onboard Customer Service Assistants are essential in ensuring passengers stay refreshed and comfortable. Whether selling refreshments from the Onboard shop or providing exceptional at-seat service with our delightful range of food and drinks in First Class, they help make journeys at 125mph a pleasant experience.
In this role, we want you to bring your AUTHENTIC self to make our customers' experience memorable as they travel onboard. We want to be YOU!
As an Onboard Customer Service Assistant, you will have:
- The ability to always provide excellent customer service.
- Good attention to detail; ability to solve problems and think on your feet.
- A positive and proactive approach to the way you work.
- The ability to work in a team.
To excel in this role, you will have:
- The ability to always provide a high level of excellent customer service.
- Excellent attention to detail with the ability to solve problems and think on your feet.
- A positive and proactive approach to the way you work.
If there’s nothing you like better than learning new things and meeting new people, then THIS is THE opportunity for YOU!
If successful with your application you will be placed in a Talent Bank, and offered a role as and when they arise. Opportunities may be full time or part time.
As well as working with a fantastic team at Euston you will also receive:
- Final salary pension
- Free travel on Avanti West Coast for you/spouse/partner/dependents
- Privilege Travel card (75% off other train operators fares for leisure travel)
- 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
- 10 free journeys on other First Group Train Operators
Take a look at the Role Profile here. Apply now to join our team and make a difference at Avanti West Coast. All training will be provided!
At Avanti West Coast, we value the differences that make each of us outstanding! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability, and sexual orientation.
Everyone who joins Avanti West Coast becomes part of our close knit team. We’re committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are encouraged, recognised, accepted and put to good use.
Our values: Passionate, Committed, Integrity, Ambitious, Authentic.
Catering Assistant employer: Avanti West Coast
Contact Detail:
Avanti West Coast Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Catering Assistant
✨Tip Number 1
Get to know the company! Research Avanti West Coast and their values. When you understand what they stand for, you can tailor your approach and show how your passion for customer service aligns with their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at events. A friendly chat can give you insider info and might just land you a referral, which can double your chances of getting an interview.
✨Tip Number 3
Practice makes perfect! Prepare for potential interview questions by role-playing with a friend. Focus on showcasing your problem-solving skills and your ability to provide excellent customer service under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Avanti West Coast team. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Catering Assistant
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your authentic self shine through! We want to see the real you, so don’t be afraid to show your personality and passion for customer service.
Highlight Your Skills: Make sure to showcase your excellent customer service skills and attention to detail. Use specific examples from your past experiences that demonstrate how you've solved problems or made a difference in someone's day.
Follow the Instructions: Read the application instructions carefully and make sure you provide all the required information. We appreciate attention to detail, so double-check your application before hitting submit!
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role as soon as possible!
How to prepare for a job interview at Avanti West Coast
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with Avanti West Coast's values.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you had to think on your feet and solve problems quickly. Avanti West Coast values attention to detail and the ability to handle challenges, so having a few scenarios ready will showcase your proactive approach.
✨Be Authentic
Avanti West Coast wants you to bring your authentic self to the role. Be genuine in your responses and let your personality shine through. This will help you connect with the interviewers and show that you fit into their inclusive culture.
✨Teamwork is Key
Highlight your ability to work well in a team. Share examples of how you've collaborated with others in previous roles, as teamwork is essential for the Onboard Customer Service Assistant position. Show that you're ready to contribute positively to the team dynamic.
