At a Glance
- Tasks: Support and maintain the ACMS database while helping colleagues transition to digital processes.
- Company: Avanti West Coast, a diverse and inclusive workplace.
- Benefits: Free travel, generous holiday allowance, and a final salary pension.
- Other info: Flexible working with opportunities for personal growth and development.
- Why this job: Make a real impact by improving processes and supporting your colleagues.
- Qualifications: Strong communication, organisational skills, and experience with databases.
Please note that this role offers flexible working across our network. However, you will need to attend our Birmingham office twice per month.
We're looking for a proactive and organised ACMS Support Administrator to provide operational support for our ACMS database and ensure colleagues across the business are confident and capable in using the system.
Working closely with frontline teams, managers, IT and external suppliers, you'll play a key role in maintaining the ACMS database, supporting system users, identifying process improvements, and helping drive the transition from paper-based to digital processes.
Key Responsibilities
- Provide first-line operational support and guidance for ACMS users.
- Deliver depot support sessions and assist ACMS Champions with advanced system knowledge.
- Maintain the ACMS database, ensuring colleague records are accurate and up to date.
- Produce reports and management information to support operational and safety performance.
- Manage the electronic Document Distribution library and maintain current documentation.
- Work with IT and AssessTech to test system updates, report issues and support new functionality.
- Support compliance activities, including train driving licence administration and audit requirements.
- Deliver training and guidance to colleagues to maximise effective use of ACMS.
About You
You'll be an excellent communicator with strong administrative and organisational skills, confident working with databases and producing reports. You'll enjoy solving problems, supporting colleagues and driving continuous improvement through technology.
Benefits
- Final salary pension
- Free travel on Avanti West Coast for you/spouse/partner/dependents
- Privilege Travel card (75% off other train operators fares for leisure travel)
- 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
- 10 free journeys on other First Group Train Operators
At Avanti West Coast, we believe our strength comes from the unique perspectives, experiences and backgrounds of our people. We are proud to build a workplace where diversity is embraced, and everyone is supported to thrive.
We welcome individuals of all races, religions, ages, genders, gender identities, sexual orientations and abilities. Our goal is to reflect the communities we serve and create an environment where everyone feels valued and heard.
ACMS Administrator - FTC 13 months in Birmingham employer: Avanti West Coast
Avanti West Coast is an exceptional employer that prioritises innovation and operational excellence in the catering sector. With a strong focus on employee development, we offer continuous growth opportunities and a collaborative work culture that values your contributions. Located in a dynamic environment, our team enjoys the unique advantage of being part of a forward-thinking organisation dedicated to enhancing customer experiences through cutting-edge digital systems.
StudySmarter Expert Advice🤫
We think this is how you could land ACMS Administrator - FTC 13 months in Birmingham
✨Get Social in the Data World
Join online communities like Stack Overflow or Reddit's r/Database to connect with others in database management. Share your insights and ask questions to get noticed by industry insiders who might know of temporary roles!
✨Showcase Your Skills
Create a small project using the database software you’re familiar with—maybe something fun like a personal book or music database. Having a project to demonstrate will make you stand out to companies like Avanti West Coast when they see your hands-on approach!
✨Utilise Temporary Staffing Agencies
Many temp positions in database management are filled through staffing agencies. Get in touch with agencies that focus on tech roles, and let them know you're on the lookout for short-term opportunities. They can be a great bridge to finding your next gig.
✨Direct Applications are Key!
Don’t shy away from applying directly to Avanti West Coast through our website. Temporary roles often get posted without fanfare, so check back frequently, and don’t hesitate to reach out if you see a position that fits your skills!
We think you need these skills to ace ACMS Administrator - FTC 13 months in Birmingham
Some tips for your application 🫡
Highlight Your Technical Skills:In the world of database management, it’s essential to showcase your technical skills upfront. Make sure your CV includes relevant programming languages, database systems you’ve worked with, and any data modelling tools you’re familiar with. We want to see how your skills align with the needs of Avanti West Coast.
Document Your Projects:If you have completed any database projects, don’t forget to mention them! Include specific examples that demonstrate your problem-solving abilities and your experience with data migration or optimisation. Having a portfolio or a section on your CV detailing these projects can really set you apart in a temporary role.
Express Your Flexibility:Since this is a temporary position, it’s key to highlight your adaptability in your cover letter. Let us know that you’re ready to jump into different tasks and tackle challenges as they arise at Avanti West Coast. This shows that you’re not just looking for another job, but you’re excited about contributing to our team.
Keep it Concise:For a temporary role like this, keep your application concise and focused. Use bullet points to list your relevant experience and skills, making it easier for us to absorb the info quickly. Your aim should be to grab attention without overwhelming us with unnecessary details. And remember, submit your application through our website!
How to prepare for a job interview at Avanti West Coast
✨Get Hands-On with Tools
In database management, it’s crucial to be familiar with the tools of the trade like SQL, NoSQL, or even data visualisation software. Make sure you’ve got some practical examples ready to discuss how you’ve used these tools, and maybe even try to whip up a sample database to share in a discussion. This shows you're not just theory, but can get stuck in.
✨Brush Up on Technical Questions
Expect some technical questions that dive deep into your problem-solving skills. Be prepared to tackle scenarios where you might need to optimise a database query or explain data normalisation. This is a key area for database management roles, and demonstrating your understanding here can set you apart from other candidates.
✨Show Your Flexibility and Adaptability
Since this is a temporary role, showcasing your flexibility is key. Be ready to discuss past experiences where you quickly adapted to new systems or tasks. Emphasise your eagerness to hit the ground running and how easily you can familiarise yourself with the company’s database systems. Companies love a candidate who can dive right in without unnecessary handholding!
✨Pitching Yourself and Your Availability
In a temporary role, your availability is crucial. Be upfront about your schedule and how you can commit to the temporary demands of the job. Plus, don’t forget to express your keen interest in learning and contributing to Avanti West Coast—they’ll appreciate your enthusiasm for both the role and their team!
