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- Tasks: Provide top-notch customer service while handling service and installation calls for mobility equipment.
- Company: Join Ontario Medical Supply, a leader in healthcare distribution with a focus on quality care.
- Benefits: Enjoy competitive pay, benefits, and opportunities for professional growth.
- Other info: Be part of a supportive team in a dynamic work environment.
- Why this job: Make a difference in people's lives by ensuring their mobility needs are met.
- Qualifications: Customer service experience and a full driver’s licence are essential.
Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Specializing in long term care, assisted living, retirement and home health care. Ontario Medical Supply is partnered for success with Royal Drugs. Royal Drugs is a healthcare company providing specialty pharmacy, infusion therapy, and retail pharmacy services. Together, we work towards supporting optimal health outcomes and better quality of life.Come Join Our Team!
Purpose:
The Mobility Service Technician provides exceptional customer service while completing service and installation calls to our clients. They ensure that any customer concerns or product issues are investigated and documented appropriately.
Location: Ontario Medical Supply, Kingston
Reports to: Operations Manager
No. of Positions: 1
ATR: 4878
Type: Full time, Permanent
Salary: Hourly, commensurate with experience
Benefits: Yes
Job Responsibilities:
- Complete all Service calls assigned by Dispatch and notify the customer one hour before estimated arrival
- Diagnose customer equipment and determine proper solution
- Document all service and installation actions by completing forms, reports, logs, and records as determined necessary by the Service Supervisor
- Address customer concerns and investigate problematic orders/returns to ensure appropriate resolution (and repossession if required)
- Gather all component details for parts to be ordered from Manufacturer and provide subsequent quote to customer
- Provide 24/7 on-call Emergency Service as part of a rotational schedule
- Ensure that Inventory present in staff-assigned vehicle bin is secured at all times
- Updates job knowledge by participating in various Service Department educational and certification in-services
- Operate vehicle in a safe manner and follow all Service Department Health and Safety procedures and protocols
- Ensure Service vehicle and work areas are kept clean and organized
- Answer any customer Service-related queries in-store, on the phone, via fax or email if required.
Qualifications:
- Full driver’s license in the province of their practice and clean driver’s abstract
- 1-3 years of experience in a customer service role is essential
- 1-3 years field technical experience in a relevant industry is an asset
- Understanding the sales process is beneficial
- Health and safety training is an asset
- Industry experience considered an asset
- Inventory Management training is an asset
- Demonstrate customer service excellence
- Background check is required
- SKILLS: Strong interpersonal and communication skills, both verbal and in writing
- Ability to work proficiently within a team environment as well as independently
- Ability to remain organized and to prioritize workloads
- Technical aptitude is required
Human Resources:
While we thank you for your interest, only select applicants will be contacted regarding the position.
Ontario Medical Supply is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.
The company reserves the right to close the competition based on business need and a sufficient pool of candidates who have applied.
Company
OMS / Royal Drugs
Location
Kingston
Opening Date
Sep 05, 2025
Closing Date
Oct 03, 2025
Requirements
Type
Description
Status
A&AODA Accessibility & AODA Acknowledment Required within 30 days after job starts
DP – 2 Warehouse – Receivers Required Before Job Starts
EO -2 Quality & Regulatory Training (Phase 2) Required within 30 days after job starts
EO-1 General Orientation (Phase 1) Required within 30 days after job starts
WHMIS WHMIS 2015 Required within 30 days after job starts
WPVH Workplace Violence and Harassment Required within 30 days after job starts
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Mobility Service Technician - Kingston employer: Avanti Software Inc.
Contact Detail:
Avanti Software Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobility Service Technician - Kingston
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ontario Medical Supply and Royal Drugs. Understanding their mission and values will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your customer service experience.
✨Tip Number 3
Show off your skills! Be ready to share specific examples of how you've tackled customer concerns or technical issues in the past. This will demonstrate your problem-solving abilities and customer service excellence.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and makes it easier for us to keep track of your progress in the hiring process.
We think you need these skills to ace Mobility Service Technician - Kingston
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your skills!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and experiences.
Tailor Your Application: Take a moment to customise your application for this role. Mention how your background aligns with the responsibilities of a Mobility Service Technician, especially your technical skills and customer service experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Avanti Software Inc.
✨Know Your Stuff
Before the interview, make sure you understand the role of a Mobility Service Technician. Familiarise yourself with the types of medical equipment you'll be working with and the common issues that arise. This will help you answer technical questions confidently and show that you're genuinely interested in the position.
✨Customer Service Focus
Since this role involves a lot of customer interaction, prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or resolved complaints, as these stories will demonstrate your ability to address customer concerns effectively.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company and the team. Inquire about the training process for new technicians or how the team collaborates on service calls. This shows that you’re not just interested in the job, but also in how you can contribute to the team’s success.
✨Be Organised and Punctual
Arrive on time and bring any necessary documents, like your driver’s licence and references. Being organised reflects your ability to manage your workload and prioritise tasks, which is crucial for a Mobility Service Technician who needs to handle multiple service calls efficiently.