Avanti Recruitment is seeking a Customer Support Lead in Stanmer, UK, to lead and develop a customer support team. This role combines team leadership with hands-on support, managing a team while resolving issues and improving processes. You will work closely with Product and Engineering teams to ensure exceptional customer experiences.
The position offers hybrid working, allowing for 2-3 days in the Brighton office. Key responsibilities include coaching the team, handling escalated issues, and utilizing AI to improve support workflows.
Benefits include 25 days annual leave, NEST pension scheme, and a perkbox membership.
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