At a Glance
- Tasks: Be the go-to person for client queries and troubleshoot software issues.
- Company: Join a fast-paced tech company in Manchester that values its people.
- Benefits: Enjoy remote work, 44 days off, free lunches, and health perks.
- Other info: Training provided; experience in support roles is a bonus.
- Why this job: Perfect for problem solvers who thrive in a supportive, dynamic environment.
- Qualifications: Strong communication skills and a calm approach under pressure are key.
The predicted salary is between 21000 - 35000 € per year.
Avanti Recruitment is partnering with a scaling tech business in Manchester to hire a Support Technician for their hybrid support team. You’ll be supporting eCommerce businesses and warehouse staff who rely on their bespoke platform to keep day-to-day operations flowing. This is a people-first, logic-driven role. You’ll need great communication skills, a calm approach under pressure, and a knack for structured problem-solving; technical training is provided.
What You’ll Be Doing:
- Be the first line of support for client queries via phone and email
- Troubleshoot software issues and adjust business logic rules (training given)
- Jump onto client machines to investigate setup and configuration issues
- Log and track issues using a ticketing system, escalating complex ones
- Collaborate closely with the wider support and engineering team
What They’re Looking For:
- Clear, professional phone manner and strong written communication
- Logical thinker who enjoys solving problems step-by-step
- Calm and capable under pressure — especially when clients are stressed
- Comfortable learning new tools and picking up technical concepts
- Experience in a client-facing support role or technical environment is a bonus, not a must
What You’ll Get:
- £28,000 per annum
- 25 days holiday + bank holidays (use whenever) + birthday off + full Christmas shutdown
- Remote-first – just 1 office day per week in central Manchester
- 10am–5pm working hours, with a full lunch break
- Free lunch on office days, snacks, stocked drinks fridge
- BUPA health and dental care, free access to therapy
- Annual parties, cycle-to-work scheme
Application Support in Manchester employer: Avanti Recruitment
Avanti Recruitment is an exceptional employer, offering a supportive and people-first work culture that prioritises employee well-being and growth. With a hybrid working model based in vibrant Manchester, employees enjoy flexible hours, generous holiday allowances, and comprehensive health benefits, all while being part of a dynamic team dedicated to solving real-world problems for eCommerce businesses. The company fosters a collaborative environment where technical training is provided, ensuring that every team member can thrive and develop their skills.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support in Manchester
✨Tip Number 1
Familiarise yourself with common eCommerce platforms and their functionalities. Understanding the basics of how these systems operate will help you communicate effectively with clients and troubleshoot issues more efficiently.
✨Tip Number 2
Practice your problem-solving skills by working through hypothetical scenarios or past support cases. This will prepare you for the structured approach needed in this role and demonstrate your logical thinking during interviews.
✨Tip Number 3
Enhance your communication skills by engaging in role-playing exercises with friends or family. This can help you develop a calm and professional phone manner, which is crucial when dealing with stressed clients.
✨Tip Number 4
Network with professionals in the tech support field through platforms like LinkedIn. Connecting with others can provide insights into the role and may even lead to referrals, increasing your chances of landing the job with us.
We think you need these skills to ace Application Support in Manchester
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Application Support position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in client-facing roles or technical environments. Emphasise your communication skills and problem-solving abilities, as these are crucial for this role.
Write a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled client queries or solved technical issues in the past, showcasing your calmness under pressure.
Proofread Your Application:Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a support role.
How to prepare for a job interview at Avanti Recruitment
✨Showcase Your Communication Skills
Since this role requires a clear and professional phone manner, practice articulating your thoughts clearly. Prepare to discuss how you've effectively communicated with clients in the past, especially in stressful situations.
✨Demonstrate Problem-Solving Abilities
Be ready to share examples of how you've approached and solved problems step-by-step. Think of specific instances where you had to troubleshoot an issue, as this will highlight your logical thinking skills.
✨Stay Calm Under Pressure
Prepare for potential scenarios where clients may be stressed or frustrated. Practice maintaining a calm demeanour while discussing how you would handle such situations, as this is crucial for the role.
✨Familiarise Yourself with Ticketing Systems
Although training will be provided, having a basic understanding of ticketing systems can give you an edge. Research common tools used in support roles and be prepared to discuss how you would log and track issues effectively.
