Application Support – 4 days remote per week

Application Support – 4 days remote per week Avanti Recruitment is partnering with a scaling tech business in Manchester to hire a Support Technician to join their small, close-knit support team. You’ll be supporting users of a bespoke software platform used across the e-commerce and logistics world. This isn’t a high-volume IT support desk; you’ll be providing 1st line support, resolving queries related to system logic, platform rules, and workflow behaviour. It’s a calm, logic-based role that suits someone who enjoys understanding how systems work and helping people fix things that don’t. The Role: * Supporting users via phone and email * Troubleshooting issues with platform rules and configurations * Using a ticketing system and collaborating with developers * Occasional remote access to investigate client setups * Calm, professional, structured support, no frantic call centre vibe Who This Suits: * 1st line support with an interest in systems * Logical, methodical thinkers * Calm, structured communicators who don’t mind the odd tricky customer * Tech-savvy – you don’t need to code, but should be comfortable with tools like SQL, Bash, Jira, etc. * Manchester-based or commutable once a week Why Apply: * £28,200 salary * 5 AL + birthday + bookable bank holidays + full Christmas shutdown * BUPA health & dental * 10–5 workday with full lunch * 1 day per week in the office (Manchester) * Free lunch, snacks, drinks * Supportive, friendly team * Clear progression if you want it, previous hires have moved into lead and dev roles Interview Process: * Quick intro call with the CEO * Final interview with the support team * No technical test, just some light logic questions If this position is of interest, please apply now for immediate consideration