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- Tasks: Oversee office administration and manage care rotas for clients and staff.
- Company: Join Avanti Homecare, a family-run company dedicated to exceptional at-home care.
- Benefits: Competitive salary, annual pay reviews, pension contributions, and training opportunities.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: 2+ years in care coordination, strong IT skills, and a Level 3 Diploma in Health and Social Care.
- Other info: Be part of a dynamic team focused on delivering outstanding homecare services.
The predicted salary is between 29500 - 41300 £ per year.
Avanti Homecare, established in 2018, is a multi-award-winning, family-run domiciliary care company committed to providing exceptional at-home care services in Derbyshire and Nottinghamshire. With offices in Ilkeston, Ripley, and Long Eaton, we have been supporting our local communities for over six years. Our team is the heart of our success, and we are committed to fostering an environment where employees feel valued, supported, and empowered.
At Avanti Homecare, we are on an exciting journey of growth. As the Senior Care Coordinator, you will oversee all aspects of office administration across our carers, clients, and internal systems. You will support and report to the Registered Manager to ensure the office runs smoothly and ensure efficient, person-centred weekly rotas are produced and managed. In addition, you will share on‐call duties with the office management team on a 4‐week rolling basis, including evenings and weekends (Paid in addition to salary). Our office hours are Monday - Friday 8:30am‐4:30pm.
Key Responsibilities
- Creating and managing person-centred (for our clients and team) rotas on a weekly basis
- Managing client runs and making changes and improvements when needed to ensure rota efficiency for both our team and clients
- Solve rota issues as they arise, ensuring continuity of care
- Management of staff holidays and sickness inputting into E-days
- On‐call responsibility on a rotational basis (one week every four) to handle out-of-hours (until 10:30pm) contact and ensure full call coverage as part of the management team
- Liaise with professionals (e.g., Social Workers, GPs, District Nurses) and client families
- Maintain all aspects of the office administration across the carers, clients and all digital systems
- First responder to office calls
- Completing monthly carer visit note reviews
- Inputting and updating staff data/records and availability into company systems
- Responding promptly to office alerts, ensuring timely escalation if needed
- Manage invoicing notes and Purchase Orders in partnership with the Admin Executive and local authorities
- Arranging care team introductions to our clients when required
- Prepare and submit brokerage forms in collaboration with the Deputy and Registered Manager
- Work in line with company policies and procedures to ensure safety of our clients
- Covering care calls in office hours if needed
- Supporting with all stages of onboarding of new packages including client assessments
- Ensure a compassionate and professional telephone manner when talking with clients
- Recognising client problems and working with your colleagues to find solutions in the best interest of the client
- Provide guidance and support to the care team, addressing any concerns or challenges
- Offer a supportive and caring presence and help maintain morale and uphold Avanti's values within the team
- Lead by example in adhering to all company policies and procedures.
Skills, Knowledge and Expertise
- A good listener
- Proactive
- Supportive, caring and empathetic
- Honest, kind, and capable of setting professional boundaries
- Responsive
- Open to learning and driving your own development
- Able to manage your time effectively
- Organised and capable of managing multiple responsibilities
- Committed to your work
- Aspiring to progress in the sector
- Professional
- Flexible – this sector is unpredictable!
- Moving and Handling
- Safeguarding
- Health & Safety
- Dementia Awareness
- Catheter Care & Stoma Care
- MCA & DoLS Training
- Caring for people with learning difficulties
- Mental Health Awareness
- Understanding alcohol and substance abuse
Essential experience required:
- A minimum of 2 years supporting and caring for people
- Strong IT literacy in digital care planning systems.
- A minimum of 2 years of experience in a care coordinator role in an office environment that involves producing and managing rotas on digital systems
- Junior management experience
- Strong experience in Microsoft Office or Google based software (or similar), email writing and managing an online diary
- A Level 3 Diploma in Health and Social Care or working towards completion
- A full UK driving licence and own vehicle. Able to travel to clients' homes as needed (travel can be expensed)
- To live within reasonable distance of the branch
What We Offer and Application Requirements
- Competitive salary package depending on skills, experience and qualifications
- Annual pay reviews to keep salaries in line with inflation
- Pension contributions
- Blue Light Card – eligible to apply for the Blue Light Card and get access to discounts and rewards
- Commitment to training and personal growth
- A supportive, family-run environment dedicated to the wellbeing of both clients and staff
- The chance to be part of a growing team focused on delivering outstanding homecare.
Application requirements
Click apply and send your CV and a cover letter telling us why your knowledge, skills and experience suit this role. Please note: We love AI (we use it too!) – but your cover letter is your chance to tell us about you. Please write it in your own voice so we can get to know the real person behind the application.
Senior Care Coordinator employer: Avanti Homecare Limited
Contact Detail:
Avanti Homecare Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Care Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector, attend local events, or join online forums. You never know who might have the inside scoop on job openings at Avanti Homecare or other companies.
✨Tip Number 2
Prepare for interviews by researching common questions for Senior Care Coordinator roles. Practice your responses and think of examples that showcase your skills in managing rotas and supporting teams. Confidence is key!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It shows you’re genuinely interested and keeps you fresh in their minds.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our family-run team at Avanti Homecare.
We think you need these skills to ace Senior Care Coordinator
Some tips for your application 🫡
Be Yourself: When writing your cover letter, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your unique experiences and insights.
Tailor Your CV: Make sure your CV is tailored to the Senior Care Coordinator role. Highlight relevant experience, especially in managing rotas and supporting care teams, to show us you’re the perfect fit!
Showcase Your Skills: Don’t forget to mention your IT skills and any experience with digital care planning systems. We value strong organisational skills, so give us examples of how you've managed multiple responsibilities effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Avanti Homecare!
How to prepare for a job interview at Avanti Homecare Limited
✨Know the Company Inside Out
Before your interview, take some time to research Avanti Homecare. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Prepare for Scenario-Based Questions
As a Senior Care Coordinator, you'll face various challenges. Be ready to discuss how you've handled similar situations in the past. Think of specific examples where you managed rotas, resolved issues, or supported your team, and be prepared to share these stories during the interview.
✨Showcase Your IT Skills
Since strong IT literacy is essential for this role, be prepared to discuss your experience with digital care planning systems and Microsoft Office or Google software. You might even want to mention any specific tools you've used that could be relevant to the position.
✨Demonstrate Your People Skills
The role requires a supportive and empathetic approach. During the interview, highlight your ability to listen, communicate effectively, and maintain professional boundaries. Share examples of how you've built rapport with clients and colleagues, as this will resonate well with the interviewers.
