Care Scheduler in Ilkeston

Location: Office based across our Ripley and Ilkeston branches - This is a multi site role, initially working across both branch offices. As our coordination model becomes established, the role may have a main working base at either branch, with travel to the other branch as required.

Salary: £28,700

Contract: Permanent, Full Time

Please note: Visa Sponsorship NOT available

About Avanti

At Avanti Homecare, we're proud to deliver outstanding homecare across Derbyshire and Nottinghamshire. We're a family run organisation built on strong relationships, high standards and genuinely caring about both our clients and our people. We're now looking for someone who can help keep our branch organised, responsive and running smoothly. This is a great first step into management for someone with strong organisation, administration, communication and customer service skills. Every rota you build, every conversation you have and every problem you solve helps ensure someone receives the care they need, when they need it.

Keep Care Moving

Avanti’s coordination model brings our Ripley and Ilkeston coordination teams together as one wider function. This Care Scheduler role will work across both branch offices, helping to build shared knowledge, consistent rota practices and stronger day to day resilience. You will respond to changing priorities, solve operational problems and help ensure every client receives safe, reliable care. Your organisation, communication and judgement directly influence the quality of care we deliver.

Main role responsibilities:

• Work collaboratively across both branch offices, sharing local knowledge and supporting consistent rota delivery across the wider coordination function.
• Work with the Senior Care Coordinators to produce and maintain rotas two weeks in advance.
• Use systems, records and rotas accurately so the branch has reliable information to work from.
• Respond to sickness, holidays and last minute client changes.
• Help maintain continuity of care.
• Keep client and carer records accurate.
• Support new care package onboarding.
• Communicate with carers, clients, families and professionals.
• Respond to office alerts.
• Escalate concerns appropriately.
• Support care planning administration.
• Cover care calls during office hours when required.
• Participate in the paid on call rota (currently one week in every four), including evenings and weekends until 10:00pm.

Skills, Knowledge and Expertise:

Who thrives here? You don't need previous homecare experience to succeed in this role. If you've coordinated people, schedules or services in another busy, people focused environment, we'll teach you our sector, our systems and how we deliver great care. People who succeed in this role are naturally organised, enjoy solving problems, adapt well when priorities change, communicate well, provide professional and compassionate customer service and notice detail. They also care about people and understand the importance of systems, organisation and follow through. You might already work in homecare or you might come from another busy service where coordinating people, schedules and changing priorities is central to your role. Experience from healthcare, housing, education, logistics or other service environments may also be relevant.

Essential:

• At least 1 Years experience coordinating people, schedules, appointments, workloads or services.
• At least 1 Years experience working in a busy, people focused environments.
• Confident using digital systems to manage information accurately, maintain records and support day to day service coordination.
• Strong administration skills, including accurate records, follow-through and attention to detail.
• Strong experience in working with Microsoft Office or Google based software (or similar), email writing and managing an online diary.
• Excellent communication.
• Good organisational skills.
• Ability to manage competing priorities.
• Full UK driving licence and access to your own vehicle with the ability to travel to clients’ homes when needed. Travel expenses are paid.
• Living within a reasonable travelling distance of both our Ripley and Ilkeston branches.

Desirable:

• Experience working within homecare, healthcare or another regulated service.
• Experience using care planning, scheduling or workforce management systems.
• Experience directly caring for and supporting vulnerable people.
• Knowledge of safeguarding principles.
• Health and Social Care qualification.

What We Offer:

• Join a supportive family run organisation dedicated to the wellbeing of both clients and staff.
• Genuine and clear career progression.
• Ongoing training and professional development.
• Competitive salary package.
• Annual pay reviews to keep salaries in line with inflation.
• Extra on-call payments for weekdays and weekends.
• Blue Light Card eligibility.
• Pension contributions.