At a Glance
- Tasks: Coordinate care schedules and support clients while managing office administration.
- Company: Avanti Homecare, a family-run business dedicated to outstanding home care.
- Benefits: Competitive salary, annual pay reviews, pension contributions, and Blue Light Card discounts.
- Other info: Join a dynamic team focused on client and staff wellbeing with excellent growth opportunities.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: 2+ years in care coordination, strong IT skills, and a Level 3 Diploma in Health and Social Care.
The predicted salary is between 28700 - 30250 € per year.
Location: Based at our Ilkeston branch - Kensington Business Park, The Cottage, Unit 10, Ilkeston DE7 5NY
Contract: Full-time, permanent role
Salary: £28,700 - £30,250 depending on experience
At Avanti Homecare, you will oversee all aspects of office administration across our carers, clients, and internal systems. You will support and report to the Registered Manager to ensure the office runs smoothly and that efficient, person-centred weekly rotas are produced and managed. In addition, you will be responsible for the on-call phone (one week in every four, including weekends, until 10:30 pm) and ensuring calls are covered as part of the management team. Our office hours are Monday‑Friday 8:30 am‑4 pm.
Key Responsibilities
- Care Coordination & Scheduling
- Creating and managing person‑centred rotas on a weekly basis
- Managing client runs and making changes to improve rota efficiency for both our team and clients
- Resolving rota issues as they arise, ensuring continuity of care
- Managing staff holidays and sickness within E‑days
- On‑call responsibility on a rotational basis (one week every four) to handle out‑of‑hours contact (until 10:30 pm)
- Liaising with professionals (e.g., Social Workers, GPs, District Nurses) and client families
- Office Administration
- Maintaining all aspects of office administration across carers, clients and digital systems
- First‑responder to office calls
- Completing monthly carer visit note reviews
- Updating staff data/records and availability in company systems
- Responding promptly to office alerts and escalating when needed
- Quality and Compliance
- Managing invoicing notes and purchase orders with the Admin Executive and local authorities
- Arranging care team introductions to clients when required
- Preparing and submitting brokerage forms with the Deputy and Registered Manager
- Working in line with company policies and procedures to ensure client safety
- Supporting Clients
- Covering care calls during office hours if needed
- Supporting all stages of onboarding of new packages, including client assessments
- Maintaining a compassionate and professional telephone manner when speaking with clients
- Recognising client problems and collaborating with colleagues to find solutions in the client’s best interest
- Adhering to company policies and procedures to ensure client safety
- Team Support and Wellbeing
- Providing guidance and support to the care team and addressing concerns or challenges
- Maintaining morale and upholding Avanti’s values within the team
- Leading by example in adhering to all company policies and procedures
Skills, Knowledge and Expertise
As our Care Coordinator, you will be:
- A good listener
- Proactive
- Supportive, caring and empathetic
- Honest, kind, and capable of setting professional boundaries
- Responsive
- Open to learning and driving your own development
- Able to manage your time effectively
- Organised and able to manage multiple responsibilities
- Committed to your work
- Aspiring to progress in the sector
- Professional
- Flexible – this sector is unpredictable!
Essential experience required:
- Minimum of 2 years supporting and caring for people
- Strong IT literacy in digital care planning systems and a minimum of 2 years experience as a care coordinator in an office setting producing and managing rotas on digital systems
- Junior management experience
- Strong experience with Microsoft Office or Google‑based software, email writing, and online diary management
- A Level 3 Diploma in Health and Social Care or currently completing one
- Full UK driving licence, own vehicle, and ability to travel to client homes as required (travel may be expensed)
- Resident within reasonable distance of the branch
What We Offer
- Competitive salary package depending on skills, experience and qualifications
- Annual pay reviews to keep salaries in line with inflation
- Pension contributions
- Blue Light Card eligibility providing discounts and rewards
- Commitment to training and personal growth
- Supportive, family‑run environment focused on client and staff wellbeing
- Opportunity to be part of a growing team focused on outstanding home care
Care Coordinator in Ilkeston employer: Avanti Homecare Limited
At Avanti Homecare, we pride ourselves on being an excellent employer, offering a supportive, family-run environment that prioritises both client and staff wellbeing. Located in Ilkeston, our team enjoys competitive salaries, annual pay reviews, and a commitment to personal growth through training opportunities. Join us to be part of a dedicated team focused on delivering outstanding home care while enjoying the benefits of a flexible work culture and a strong emphasis on employee development.
StudySmarter Expert Advice🤫
We think this is how you could land Care Coordinator in Ilkeston
✨Tip Number 1
Network like a pro! Reach out to people in the care sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to care coordination. Think about your past experiences and how they relate to the role. We want you to shine, so rehearse your answers and be ready to showcase your skills!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for openings at Avanti Homecare. Tailor your approach to show why you’re a perfect fit for our team!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in making a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Care Coordinator in Ilkeston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in care coordination and any relevant IT skills to show us you’re the right fit for the Care Coordinator position.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about care coordination and how your values align with ours at Avanti Homecare. Keep it personal and engaging, so we can see the real you.
Showcase Your Communication Skills:As a Care Coordinator, communication is key! In your application, demonstrate your ability to liaise effectively with clients and professionals. Share examples of how you've handled challenging situations or resolved issues in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Avanti Homecare Limited
✨Know Your Stuff
Make sure you understand the role of a Care Coordinator inside out. Familiarise yourself with care coordination, scheduling, and the importance of person-centred care. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your skills in managing rotas, handling client interactions, and resolving issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate how you've made a positive impact in previous positions.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the company culture, team dynamics, and how they support staff development. This shows that you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Be Person-Centred
Since this role is all about supporting clients, make sure to convey your empathy and understanding during the interview. Share experiences where you've gone above and beyond for clients or colleagues, and emphasise your commitment to maintaining a compassionate approach in your work.
