At a Glance
- Tasks: Convert leads into loyal customers through engaging phone and email communication.
- Company: Join AvantiGas, a leading UK LPG distributor with a focus on growth and innovation.
- Benefits: Enjoy a competitive salary, comprehensive benefits, and professional development opportunities.
- Other info: Collaborative team culture with ongoing training and support from experienced colleagues.
- Why this job: Be at the heart of our growth strategy and make a real impact on customer relationships.
- Qualifications: Strong negotiation skills and a passion for sales in a fast-paced environment.
AvantiGas is looking for a driven Internal Sales Advisor to join our busy Internal Sales & Support team in Staveley, Chesterfield, converting new leads into long-term domestic LPG customers over the phone and by email.
We are looking for someone who thrives on the challenge of a fast-paced, target-driven sales environment; someone who can build rapport quickly, negotiate confidently, and keep a pipeline of leads moving from first enquiry through to a signed agreement.
The Opportunity
As Internal Sales Advisor, you will be at the heart of AvantiGas's growth strategy, following up on new leads by phone and email and guiding prospective customers through the benefits of a domestic LPG supply agreement. Reporting to the Internal Sales & Support Manager and working within our wider matrix organisation, you will manage your own pipeline of leads, working to agreed targets across volume and revenue growth, lead conversion, and re-contracting our existing portfolio.
This is more than a sell-on-price role — it's about understanding what AvantiGas offers as a business and using that, alongside strong negotiation skills, to win and retain customers.
What You Will Be Doing
- Communicate effectively with potential new customers, following up on every lead to achieve a high conversion rate.
- Demonstrate excellent selling technique, talking prospective customers through the benefits of a supply agreement.
- Achieve agreed targets, including volume and revenue growth, lead conversion, and re-contracting the existing portfolio.
- Manage price and offers within a pre-determined matrix, keeping every deal within set targets.
- Hit sales targets in line with wider business goals.
- Support the ongoing automation of sales processes to improve the customer experience.
- Provide an excellent customer experience at every stage, in line with our processes.
What We Are Looking For
- Functional: Strong negotiation and selling skills, with a proven ability to convert leads into new business. Confident managing quotes and pricing to stay profitable and competitive within the marketplace. Excellent time management, with ownership of the customer contact from first enquiry through to close.
- Personal: An excellent communicator who can sell on the strength of our service, not just on price. Confident engaging with customers, with the ability to relay competitor offers and market intelligence clearly to internal stakeholders. Comfortable working to targets in a fast-paced, matrix-organisation environment.
The Rewards
- Competitive salary
- Comprehensive benefits package
- A central role in our business growth strategy, with real impact on results
- Collaborative team environment with strong support from your line manager and colleagues
- Professional development and ongoing training opportunities
About AvantiGas
Part of UGI International, AvantiGas is a leading UK LPG distributor committed to delivering safe and efficient energy solutions. We supply homes and businesses across the country, and we're continuing to invest in our people, processes and technology as we grow.
Ready to Apply? If you are a confident, target-driven communicator who wants to play a key role in converting new leads into long-term AvantiGas customers, we would love to hear from you.
Internal Sales Advisor in Chesterfield employer: Avanti Gas
AvantiGas is an exceptional employer located in Chesterfield, offering a competitive salary and a comprehensive benefits package for the Fleet Manager role. With a strong focus on professional development and ongoing training opportunities, employees are empowered to grow within a supportive work culture that values safety, compliance, and teamwork. As part of UGI International, AvantiGas provides a high-impact leadership position that allows you to make a meaningful contribution to the efficiency and safety of our fleet operations.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Sales Advisor in Chesterfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Avanti Gas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Avanti Gas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Avanti Gas:Your cover letter is your chance to shine! Tell us why you want to work at Avanti Gas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Avanti Gas!
How to prepare for a job interview at Avanti Gas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
