At a Glance
- Tasks: Be the voice of our brand, helping customers with their queries and building strong relationships.
- Company: Join AvantiGas, a leading UK LPG distributor with a commitment to customer satisfaction.
- Benefits: Enjoy a competitive salary, annual bonus, and generous leave plus pension contributions.
- Other info: Fast-paced role with opportunities for career advancement and personal development.
- Why this job: Make a real difference in customer experiences while growing your skills in a dynamic environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 44550 - 54450 £ per year.
AvantiGas is looking for a customer-focused Customer Experience Advisor to join our team in Staveley, providing an inbound and outbound Customer Experience function across both our B2B and B2C customer segments.
We are looking for someone who can build rapport with customers and internal stakeholders alike, stay calm and professional under pressure, and take pride in resolving queries thoroughly and to a high standard.
What You Will Be Doing
- Act as a first point of contact to customers, answering the phone for the customer service line.
- Resolve customer queries using internal processes and to a satisfactory standard.
- Support the management of the customer service inbox.
- Return calls to customers when required, and redirect calls to third-party providers when necessary.
- Provide professional, thorough and accurate support to internal departments in relation to customer queries.
- Build and maintain a strong knowledge of AvantiGas and the LPG industry.
- Update the customer database with accurate and up-to-date information.
- Escalate complex queries to managers or other relevant teams.
What We Are Looking For
- Experience in a customer-facing role.
- A proven ability to succeed in high-volume environments.
- A grade C/4 in GCSE Maths and English (or equivalent).
- Strong computer literacy, including MS Office packages.
- Excellent communication skills, both written and verbal.
- Ability to develop rapport with customers and internal stakeholders.
- Confident managing conflict and challenging situations.
- A team-focused approach to work.
- Strong organisational and multi-tasking skills.
- Confidence working under pressure.
The Rewards
- Discretionary annual bonus of up to 12%
- 25 days annual leave plus bank holidays (increasing with length of service)
- Enhanced pension contribution
Ready to Apply? If you are a customer-focused professional who thrives in a fast-paced environment and wants to play a key role in delivering an excellent experience for our customers, we would love to hear from you.
Customer Experience Advisor in Chesterfield employer: Avanti Gas
AvantiGas is an exceptional employer located in Chesterfield, offering a competitive salary and a comprehensive benefits package for the Fleet Manager role. With a strong focus on professional development and ongoing training opportunities, employees are empowered to grow within a supportive work culture that values safety, compliance, and teamwork. As part of UGI International, AvantiGas provides a high-impact leadership position that allows you to make a meaningful contribution to the efficiency and safety of our fleet operations.
