At a Glance
- Tasks: Lead improvement programmes in residential and nursing care services across Kent and South East London.
- Company: Join a supportive Bank Leadership Team focused on service excellence.
- Benefits: Enjoy flexible assignments, competitive rates, and opportunities for meaningful work.
- Other info: Pathway to permanent roles and a chance to impact lives positively.
- Why this job: Make a real difference in care quality and resident outcomes while tackling complex challenges.
- Qualifications: Experience in care management and strong leadership skills are essential.
The predicted salary is between 41000 - 41000 £ per year.
Location: Kent & South East London (Bexley & Greenwich)
Bank / Interim Opportunities
Competitive Rate | Flexible Assignments
We are seeking experienced Service Improvement and Turnaround Managers to join our Bank Leadership Team, supporting our Residential and Nursing Care Homes across Kent and South East London. This is an exciting opportunity for accomplished care leaders who thrive in challenging environments and have a proven track record of improving service quality, strengthening leadership teams, supporting regulatory compliance, and driving operational excellence.
You will be deployed into services requiring additional leadership support, improvement planning, occupancy recovery, culture transformation, inspection readiness, or interim management cover.
The Role
- Lead improvement programmes within residential and nursing care services
- Support homes requiring focused operational or quality intervention
- Conduct service audits and identify opportunities for improvement
- Develop and implement robust action and recovery plans
- Strengthen governance, compliance, and quality assurance processes
- Coach and develop Home Managers, Deputies, and wider leadership teams
- Support services in preparing for and responding to CQC inspections
- Drive improvements in resident outcomes and care quality
- Assist with occupancy recovery and stakeholder confidence
- Support recruitment, retention, and workforce stabilisation initiatives
- Deliver measurable and sustainable service improvements
- Provide interim management support where required
What We're Looking For
- Previous experience as a Registered Manager, Regional Operations Manager, Turnaround Manager, Service Improvement Manager or Operations Manager within residential and nursing care
- Strong understanding of CQC regulations and quality frameworks
- Experience leading service improvement, transformation, or turnaround programmes
- Proven ability to manage change and deliver measurable outcomes
- Excellent leadership, coaching, and stakeholder management skills
- Strong analytical and problem-solving capabilities
- Experience within Residential, Nursing, Dementia, or Complex Care services
- Flexibility to travel across Kent and South East London
- Experience supporting services through action plans, or improvement journeys
Desirable:
- Nurse qualification (RGN)
- Level 5 Diploma in Leadership for Health and Social Care
- Multi-site management experience
Why Join Our Bank Leadership Team?
- Flexible assignments to suit your availability
- Competitive rates
- Opportunities to work across a diverse portfolio of services
- Meaningful work with visible impact
- Supportive operational and quality teams
- Potential pathway into permanent operational leadership roles
This role is ideal for experienced care leaders who enjoy making a difference, solving complex challenges, and helping services achieve their full potential. If you have a passion for service excellence and a track record of delivering successful improvements, we would love to hear from you. Apply today with your CV for a confidential discussion. All appointments are subject to satisfactory DBS and reference checks.
Service Manager in London employer: Avante Care and Support
Avante Care and Support is an exceptional employer, offering a nurturing work culture in Bexleyheath that prioritises high-quality, person-centred care. With competitive pay, performance-related bonuses, and a strong commitment to ongoing training and career progression, employees are empowered to grow and thrive in their roles while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in London
✨Get In Touch with Local Health Services
Start by reaching out to local hospitals, clinics, and care homes directly. They often have temporary nursing roles that may not be advertised online. Don’t hesitate to pop by for a quick chat or to ask about current openings!
✨Join Nursing Community Groups
Look for local nursing community groups or online forums where temp roles are frequently shared. Whether it’s Facebook groups or platforms like Nursing Times, these can be great places to connect with fellow nurses and discover temp roles through word of mouth.
✨Reach Out to Recruitment Agencies
Get in touch with recruitment agencies specialising in nursing. They often have a list of temporary positions that need filling quickly, and many health services prefer to hire through agencies for short-term roles. Make sure your availability is clear!
✨Showcase Your Flexibility
In the nursing field, flexibility is key, especially for temporary roles. Highlight your willingness to work different shifts and locations when applying through our website. This will make you more attractive to employers looking for quick cover!
We think you need these skills to ace Service Manager in London
Some tips for your application 🫡
Highlight Your Skills in Patient Care:When applying for a temporary nursing role, make sure to spotlight your specific skills in patient care. This includes any training or certifications you've received, such as Basic Life Support (BLS) or specific nursing specialisations. We want to see how you've applied these skills in real-world situations, so share relevant experiences in your CV.
Reflect Your Adaptability:Temporary roles often require you to hit the ground running, so it’s essential to convey your adaptability. In your cover letter, mention examples of how you’ve quickly adjusted to new environments or challenges in patient care settings. This shows that you're ready to step in and provide support from day one!
Emphasise Availability and Flexibility:For temporary positions, your availability is key! Make sure to state your flexible working hours in your CV and cover letter so Avante Care and Support knows when you're ready to jump in. This helps them see that you’re committed and prepared to meet their immediate needs.
Personalise Your Application for Avante Care and Support:Finally, take the time to tailor your application for Avante Care and Support specifically. Research their values and any recent initiatives they may have. Mention these in your cover letter to show that you’ve done your homework and are genuinely interested in working with them in patient care.
How to prepare for a job interview at Avante Care and Support
✨Show Your Passion for Patient Care
As a temporary nursing role, it’s crucial to demonstrate your genuine passion for patient care. Talk to the interviewer about experiences where you went above and beyond for patients and how you handle emotional situations – this shows your soft skills are as strong as your technical knowledge.
✨Be Ready for Clinical Scenarios
Expect to face some clinical scenario questions during your interview. You might be asked how you would handle specific patient situations or emergencies. Brush up on your clinical skills and think through a few scenarios so you can talk through your thought process confidently.
✨Highlight Your Adaptability
Temporary roles often mean you're filling in where needed, so emphasise your adaptability during the interview. Share examples of times you’ve quickly adjusted to new teams or practices, which shows you can hit the ground running at Avante Care and Support.
✨Emphasise Teamwork and Communication
In nursing, being a great team player is essential. Don't just talk about your individual achievements; share instances where you effectively collaborated with other healthcare professionals. This will show how you’ll fit into the team at Avante Care and Support and contribute positively to patient care.
