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- Tasks: Lead the design of innovative ServiceNow solutions and integrations across a multi-system service ecosystem.
- Company: Join a forward-thinking tech company focused on service management excellence.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real impact by shaping the future of service management with cutting-edge technology.
- Qualifications: 7+ years in solution architecture with strong ServiceNow and integration experience.
- Other info: Collaborative environment with a focus on mentorship and career development.
The predicted salary is between 47305 - 84491 £ per year.
The Solution Architecture team within IT Delivery defines, governs, and communicates end-to-end business and technical solution designs. We act as a bridge between business capability needs and technical implementation, ensuring solutions align with enterprise standards, security, and operational excellence. This role is focused on ServiceNow as a strategic platform for service management and customer service workflows, and on the integrations that connect ServiceNow to the wider enterprise ecosystem (Salesforce Service Cloud, Azure DevOps, P2 Central, P2 Store, and the Qbyte knowledge base). You will own architecture decisions and integration contracts, guide delivery teams through design and implementation, and ensure solutions are resilient, observable, and supportable in production. You will work closely with Service Operations, Security, Product Owners, and Engineering teams across geographies.
Our Senior Solution Architects lead the design of scalable ServiceNow solutions and integrations, balancing speed of delivery with long-term maintainability, governance, and a high-quality customer and employee experience.
Role summary
As a Senior Solution Architect (ServiceNow & Integrations), you will own end-to-end solution architecture for ServiceNow capabilities and their integrations across a multi-system service ecosystem. The role requires strong ServiceNow platform expertise plus deep integration experience spanning ServiceNow, Salesforce Service Cloud, Azure DevOps, and internal platforms including P2 Central, P2 Store, and the Qbyte Wiki/knowledge base. You will lead architecture definition, integration design, and governance for service-related processes such as tenant provisioning triggers, case/work item synchronization, file/attachment handling, customer communications (email-to-case), and service feedback (SurveyVista). You will ensure solution quality, security, operability, and long-term maintainability—while enabling delivery teams with clear patterns, standards, and implementation guidance.
Key responsibilities
- Own solution architecture for ServiceNow-driven initiatives and related integrations across the service ecosystem.
- Translate business needs into high-quality solution designs (HLD/LLD), integration contracts, and delivery-ready specifications.
- Define target architecture, principles, and patterns (integration, data ownership, security, observability), and ensure consistent application across initiatives.
- Lead architecture governance: design authorities, peer reviews, risk/issue mitigation, and technical decision records.
- Architect ServiceNow solutions using platform best practices (data model, access controls, performance, maintainability).
- Design and guide implementation for workflows using Flow Designer, scripting where required, and automation patterns suitable for enterprise scale.
- Drive platform quality: upgrade readiness, non-functional requirements, monitoring/alerting, and operational runbooks.
- Design secure, resilient integrations using REST/SOAP APIs, event/webhook patterns, and integration best practices (idempotency, retries, dead-letter handling, correlation IDs, and SLA monitoring).
- Leverage ServiceNow Integration Hub (spokes, actions, subflows) and MID Server approaches where needed for secure connectivity.
- Define interface contracts, error models, data mapping, throughput expectations, and operational support model for each integration.
- Partner with engineering teams to implement and validate integrations end-to-end, including testing strategy and production cutover planning.
- Provide architectural guidance for coexistence and/or migration scenarios involving Salesforce Service Cloud and ServiceNow.
- Ensure correct handling of: Email-to-Case patterns and behaviours, including attachment capture and visibility.
- Architect and govern integrations between ServiceNow and Azure DevOps for case/work item synchronization and delivery transparency.
- Own solution design for integrations involving P2 Central and P2 Store.
- Ensure architecture decisions, integration specs, and operational runbooks are captured and maintained in the agreed knowledge system.
- Work closely with Product Owners, Service Operations, Delivery, Security, and Platform teams to drive alignment and delivery outcomes.
- Mentor Solution Architects/BSAs/developers in platform and integration best practices.
Required experience
- 7+ years in solution architecture / technical leadership roles within enterprise environments.
- 3–5+ years hands-on ServiceNow experience (architecture, implementation, and/or platform engineering).
- Proven track record designing and delivering complex system integrations (REST/SOAP, OAuth2, webhooks/eventing, middleware/iPaaS patterns).
- Demonstrable experience working with or around Salesforce Service Cloud.
- Experience integrating with Azure DevOps and working in Agile/DevOps delivery models.
Must-have skills
- ServiceNow (core) Now Platform architecture fundamentals; security model and data modelling.
- Integrations (core) API design (REST/SOAP), authentication/authorization (OAuth2/JWT/cert-based patterns), and secure secret management.
- Salesforce (required working knowledge) Case lifecycle and service operations concepts.
- Azure DevOps (required) Work item concepts, APIs, and integration triggers/webhooks.
- Domain platforms (required for this role) P2 Central and P2 Store functional integration needs.
Preferred qualifications & certifications
- ServiceNow CSA (Certified System Administrator).
- ServiceNow CIS-ITSM (or module-specific CIS relevant to your scope).
- ServiceNow CAD (Certified Application Developer).
- Salesforce Admin / Platform App Builder / Platform Developer (nice to have).
- Azure Fundamentals (AZ-900) or equivalent cloud foundation knowledge.
- ITIL Foundation (useful in ITSM/CSM contexts).
- TOGAF (nice to have) or equivalent architecture framework experience.
Personal attributes
- Strong architectural reasoning and ability to simplify complexity into pragmatic, supportable solutions.
- High ownership, delivery focus, and comfort operating across ambiguity.
- Excellent communication and stakeholder management across business and technical audiences.
- Quality mindset (security, performance, operability) and "build it like you'll run it" approach.
Pay: £57,381.58-£100,914.70 per year
Experience: ServiceNow: 5 years (required)
Work authorisation: United Kingdom (required)
Location: Staines-upon-Thames (required)
Work Location: In person
Senior Solution Architect employer: Avantao Technologies pvt ltd
Contact Detail:
Avantao Technologies pvt ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Solution Architect
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Solution Architect role.
✨Tip Number 2
Prepare for those interviews by brushing up on your ServiceNow and integration knowledge. We recommend doing mock interviews with friends or using online platforms to get comfortable discussing your experience and how it aligns with the job description.
✨Tip Number 3
Showcase your expertise! Bring a portfolio of your past projects or case studies to the interview. We want to see how you've tackled complex integrations and architecture challenges in the past—this will set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way. We suggest mentioning something specific from your conversation to remind them of your fit for the Senior Solution Architect position.
We think you need these skills to ace Senior Solution Architect
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Solution Architect role. Highlight your experience with ServiceNow and integrations, and show us how your skills align with our needs. A personal touch goes a long way!
Showcase Your Experience: We want to see your hands-on experience with ServiceNow and other platforms like Salesforce and Azure DevOps. Be specific about your past projects and how you’ve tackled complex integrations. This is your chance to shine!
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and avoid jargon where possible. We appreciate a well-structured application that’s easy to read and gets straight to the point.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Avantao Technologies pvt ltd
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge, especially around its architecture and integration capabilities. Be ready to discuss specific use cases where you've successfully implemented ServiceNow solutions, as well as any challenges you faced and how you overcame them.
✨Master the Integration Landscape
Familiarise yourself with the integrations mentioned in the job description, like Salesforce Service Cloud and Azure DevOps. Prepare examples of how you've designed or managed integrations in the past, focusing on security, resilience, and operational support.
✨Communicate Clearly and Confidently
Practice explaining complex architectural concepts in simple terms. You’ll need to communicate effectively with both technical and non-technical stakeholders, so think about how you can convey your ideas clearly and concisely during the interview.
✨Showcase Your Leadership Skills
As a Senior Solution Architect, you'll be expected to lead teams and mentor others. Be prepared to share examples of how you've guided teams through design and implementation processes, and how you've fostered collaboration across different departments.