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For Companies At a Glance
- Tasks: Manage customer queries and provide exceptional service to enhance satisfaction.
- Company: Leading housebuilder in the UK with a focus on customer care.
- Benefits: Competitive salary, discretionary bonus, private healthcare, and pension scheme.
- Why this job: Join us to make a real difference in customer satisfaction and experience.
- Qualifications: Strong admin skills, previous customer service experience, and Microsoft Office proficiency.
- Other info: Dynamic team environment with opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
A prominent housebuilder in the UK is seeking a Customer Liaison Assistant to join their team in Wetherby. This role involves managing customer queries, troubleshooting issues, and providing exceptional service.
Candidates should have strong administration skills, previous customer service experience, and proficiency in Microsoft Office.
The position offers a competitive salary, discretionary bonus, and a range of benefits including private healthcare and a company pension.
Join us in making a difference in customer satisfaction!
Customer Liaison & Service Resolution Specialist in Wetherby employer: Avant Homes
Contact Detail:
Avant Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison & Service Resolution Specialist in Wetherby
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. We want to show how we can handle tricky situations with ease, just like a Customer Liaison & Service Resolution Specialist should!
✨Tip Number 3
Dress the part! First impressions matter, so let’s make sure we look professional and approachable. It shows we’re serious about the role and ready to represent the company well.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the position. Plus, it’s a great way to reiterate our interest in making a difference in customer satisfaction!
We think you need these skills to ace Customer Liaison & Service Resolution Specialist in Wetherby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and administration skills. We want to see how your background aligns with the role of Customer Liaison & Service Resolution Specialist, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Microsoft Office Skills: Since proficiency in Microsoft Office is key for this role, make sure to mention any specific tools you’re comfortable with. Whether it’s Excel, Word, or PowerPoint, let us know how you’ve used these tools in previous roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Avant Homes
✨Know the Company Inside Out
Before your interview, do some research on the housebuilder. Understand their values, recent projects, and customer service philosophy. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous roles where you've successfully resolved customer issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Brush Up on Microsoft Office
Since proficiency in Microsoft Office is a requirement, make sure you're comfortable with the tools you'll be using daily. Consider doing a quick refresher on Excel for data management or Word for documentation, as these skills will likely come up during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the role or the company culture. This not only shows your enthusiasm but also helps you determine if this is the right fit for you. For example, ask about how the team handles challenging customer situations.
