At a Glance
- Tasks: Manage customer inquiries and provide proactive support to ensure excellent service.
- Company: Avant Homes, a leading housebuilder with a strong presence across the UK.
- Benefits: Competitive salary, discretionary bonuses, and healthcare benefits.
- Other info: Opportunity for growth in a supportive and collaborative environment.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong administration skills and experience in a customer-focused role.
The predicted salary is between 25000 - 32000 € per year.
Avant Homes, a housebuilder operating across the UK, is seeking a Customer Liaison Assistant in Wetherby. The successful candidate will manage customer inquiries over the phone, provide solutions, and ensure excellent service.
Responsibilities include:
- Logging issues on the ERP system
- Resolving customer queries
- Liaising with site management teams
Applicants should have strong administration skills and experience in a customer-focused environment. Competitive salary, discretionary bonuses, and healthcare benefits offered.
Customer Liaison Assistant — Proactive Support with Benefits in Wetherby employer: Avant Homes
Avant Homes is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary alongside discretionary bonuses and comprehensive healthcare benefits. Our collaborative work culture in Wetherby fosters a supportive environment where Customer Liaison Assistants can thrive, ensuring that every team member feels valued and empowered to make a meaningful impact in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Assistant — Proactive Support with Benefits in Wetherby
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Avant Homes. Understand their values and recent projects. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since you'll be managing customer inquiries over the phone, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with handling different types of customer queries.
✨Tip Number 3
Show off your admin skills! Be ready to discuss your experience with logging issues and using ERP systems. Bring examples of how you've successfully managed customer information in the past to demonstrate your organisational abilities.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s a great way to ensure your application gets noticed and shows that you're proactive about joining our team.
We think you need these skills to ace Customer Liaison Assistant — Proactive Support with Benefits in Wetherby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and administration skills. We want to see how you've handled inquiries and resolved issues in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Liaison Assistant role. Share your passion for providing excellent service and how you can contribute to our team.
Showcase Your Communication Skills:Since you'll be managing customer inquiries over the phone, it's crucial to demonstrate your communication skills. Use clear and concise language in your application to reflect how you would interact with customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Avant Homes
✨Know the Company Inside Out
Before your interview, take some time to research Avant Homes. Understand their values, recent projects, and what sets them apart in the housebuilding industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a Customer Liaison Assistant, your ability to handle inquiries and resolve issues is crucial. Prepare specific examples from your past experiences where you successfully managed customer queries or improved service. This will demonstrate your proactive approach and problem-solving skills.
✨Familiarise Yourself with ERP Systems
Since logging issues on the ERP system is part of the role, it’s beneficial to have a basic understanding of how these systems work. If you’ve used similar software before, be ready to discuss your experience. If not, consider doing a bit of research to show your willingness to learn.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges they face, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
