Competitive Salary & Discretionary Bonus & Holidays (Buy, Sell and Accrual Scheme) & Company Pension & Private Healthcare & Life Assurance + Benefits
Avant Homes is a housebuilder operating in Scotland, the North East of England, across Yorkshire and the East and West Midlands. We are strengthening our teams and looking for passionate individuals who want to make a real contribution. Our mission is to provide affordable homes to our communities, ensuring that new homes are accessible and attainable for all.
The role is based at our North Yorkshire head office in Wetherby.
The Role
We are looking for a Customer Liaison Assistant who is organized, customer focused, and possesses excellent administration skills. The role will involve daily liaison with customers over the phone, answering queries, troubleshooting and offering solutions, while providing the fantastic level of service our clients expect.
Key Duties
- Ensuring all calls and emails received into the department are managed appropriately and issues are logged onto our ERP system, COINS.
- Taking ownership of queries, resolving non‑complex issues yourself and escalating more complex issues to your Head of Customer Service.
- Liaising between Site Management teams, Customer Care Technicians and external subcontractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty and in line with the company’s stated Service Level Agreements.
- Maintaining reasonable timescales for customers for any remediation works and ensuring that customers are kept informed throughout any process taking place in their home.
- Providing administrative support to the Customer Service Department.
- Checking invoices and forwarding for payment.
- Preparing, collating, and providing defect reports.
Qualifications & Skills
- Strong administration skills and proficient use of Microsoft Office, including Word and Excel.
- Logical thinking, creative ‘can do’ approach to troubleshooting and ability to work well under pressure.
- Highly organized, able to work under own initiative and manage time effectively, especially in a fast‑paced customer service environment.
- Experience working within a complaint handling environment with a key focus on customer experience.
- Flexible and adaptable to changing requirements.
- Good verbal and written communication skills.
- Basic understanding of Customer Service.
- Numerical and literacy skills.
Benefits
- Discretionary bonus
- Buy, sell and accrual holiday scheme
- Private Healthcare
- Company Pension
- Life Assurance
- Other Benefits including our Exclusive Avant Discount Platform
Please note: we reserve the right to fill this vacancy and/or remove this advert prior to the vacancy end date.
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