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For Companies At a Glance
- Tasks: Engage with customers, resolve queries, and ensure high service standards.
- Company: Avant Homes, a leading housebuilder with a mission for affordable homes.
- Benefits: Competitive salary, bonus scheme, private healthcare, and exclusive discounts.
- Why this job: Join a passionate team making a difference in the housing industry.
- Qualifications: Experience in customer service, strong admin skills, and a proactive attitude.
- Other info: Dynamic role with opportunities for growth and development.
The predicted salary is between 30000 - 40000 £ per year.
Avant Homes is a housebuilder operating in Scotland, the North East of England, across Yorkshire and the East and West Midlands. With an expanding portfolio, we are looking for passionate individuals to contribute to our mission of providing affordable homes.
Responsible for daily liaison with customers over the phone and via email, answering queries, troubleshooting and offering solutions while maintaining our high service standards.
Key Duties and Requirements:- Monitor and ensure all calls and emails are allocated and managed appropriately, logging issues to the relevant system.
- Take ownership of queries and resolve issues, serving as the first escalation point.
- Deputise for the Head of Customer Service, providing leadership to the wider administration team.
- Liaise between site management teams, Customer Service Technicians, and external subcontractors to ensure remedial works are completed efficiently, in accordance with NHBC Buildmark Warranty, company SLAs, and NHQC.
- Maintain reasonable timescales for customers regarding remediation works, keeping them informed throughout.
- Provide administrative support to the wider Customer Service team.
- Raise POs, invoices and process payments.
- Prepare, collate, and provide reports for the Head of Customer Service.
- Monitor the escalated complaints portal, ensuring adherence to NHQC and Avant internal processes.
- Daily monitor outstanding works for all developments, assess and address issues, ensuring they are resolved per company SLAs and NHQC.
- Previous experience effectively dealing with customer communications and complaints in a customer-service environment.
- Strong administrative skills with knowledge of Microsoft Office (Word and Excel).
- ‘Can do’ attitude and troubleshooting approach.
- Highly organized and able to manage multiple priorities under pressure.
- Basic understanding of housebuilding or related industry experience.
- Flexibility and adaptability to changing requirements.
- Excellent written and verbal communication skills.
- Ability to work independently and manage time effectively.
- Numeracy and literacy skills.
- Competitive salary
- Discretionary bonus
- Buy, Sell and Accrual holiday scheme
- Private Healthcare
- Company Pension
- Life Assurance
- Exclusive Avant discount platform
Senior Customer Liaison Assistant - West Midlands employer: Avant Homes
Contact Detail:
Avant Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Liaison Assistant - West Midlands
✨Tip Number 1
Get to know the company inside out! Research Avant Homes, their values, and recent projects. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since the role involves liaising with customers, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Avant Homes team. Don’t miss out!
We think you need these skills to ace Senior Customer Liaison Assistant - West Midlands
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Customer Liaison Assistant role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it’s crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application, and don’t forget to proofread for any typos or errors. We love attention to detail!
Highlight Your Problem-Solving Abilities: We’re looking for someone with a ‘can do’ attitude who can troubleshoot effectively. In your application, share examples of how you've successfully resolved customer issues in the past. This will show us you’re ready to take ownership of queries right from the start!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application quickly and efficiently. Plus, it shows you’re keen on joining our team at Avant Homes!
How to prepare for a job interview at Avant Homes
✨Know Your Stuff
Before the interview, make sure you understand Avant Homes' mission and values. Familiarise yourself with their projects in the West Midlands and be ready to discuss how your experience aligns with their goals. This shows genuine interest and preparation.
✨Showcase Your Customer Service Skills
Since the role involves daily customer liaison, prepare examples of how you've effectively handled customer queries and complaints in the past. Highlight your problem-solving skills and any specific situations where you turned a negative experience into a positive one.
✨Be Organised and Proactive
Demonstrate your organisational skills by discussing how you manage multiple priorities. You might want to share a time when you successfully juggled various tasks under pressure, as this will resonate well with the demands of the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Senior Customer Liaison Assistant role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.