At a Glance
- Tasks: Engage with customers daily, resolving queries and ensuring top-notch service.
- Company: Avant Homes, a leading housebuilder dedicated to affordable housing.
- Benefits: Competitive salary, bonus scheme, private healthcare, and exclusive discounts.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Join a passionate team making a difference in the housing industry.
- Qualifications: Experience in customer service, strong admin skills, and a proactive attitude.
The predicted salary is between 30000 - 40000 € per year.
Avant Homes is a housebuilder operating in Scotland, the North East of England, across Yorkshire and the East and West Midlands. With an expanding portfolio, we are looking for passionate individuals to contribute to our mission of providing affordable homes.
Responsible for daily liaison with customers over the phone and via email, answering queries, troubleshooting and offering solutions while maintaining our high service standards.
Key Duties and Requirements- Monitor and ensure all calls and emails are allocated and managed appropriately, logging issues to the relevant system.
- Take ownership of queries and resolve issues, serving as the first escalation point.
- Deputise for the Head of Customer Service, providing leadership to the wider administration team.
- Liaise between site management teams, Customer Service Technicians, and external subcontractors to ensure remedial works are completed efficiently, in accordance with NHBC Buildmark Warranty, company SLA's, and NHQC.
- Maintain reasonable timescales for customers regarding remediation works, keeping them informed throughout.
- Provide administrative support to the wider Customer Service team.
- Raise POs, invoices and process payments.
- Prepare, collate, and provide reports for the Head of Customer Service.
- Monitor the escalated complaints portal, ensuring adherence to NHQC and Avant internal processes.
- Daily monitor outstanding works for all developments, assess and address issues, ensuring they are resolved per company SLA's and NHQC.
- Previous experience effectively dealing with customer communications and complaints in a customer-service environment.
- Strong administrative skills with knowledge of Microsoft Office (Word and Excel).
- ‘Can do’ attitude and troubleshooting approach.
- Highly organized and able to manage multiple priorities under pressure.
- Basic understanding of housebuilding or related industry experience.
- Flexibility and adaptability to changing requirements.
- Excellent written and verbal communication skills.
- Ability to work independently and manage time effectively.
- Numeracy and literacy skills.
- Competitive salary
- Discretionary bonus
- Buy, Sell and Accrual holiday scheme
- Private Healthcare
- Company Pension
- Life Assurance
- Exclusive Avant discount platform
Senior Customer Liaison Assistant employer: Avant Homes
Avant Homes is an exceptional employer, offering a competitive salary and a range of benefits including a discretionary performance bonus, private healthcare, and a generous holiday scheme. Our West Midlands head office fosters a collaborative work culture where employees are encouraged to grow and develop their skills, with opportunities for leadership and professional advancement in the housebuilding industry. Join us in our mission to provide affordable homes while enjoying a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Liaison Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Avant Homes. Understand their mission and values, and think about how your experience aligns with their goals. This will help you stand out and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and problem-solving. Think of specific examples from your past experiences that demonstrate your skills. We all know that confidence is key!
✨Tip Number 3
Show off your communication skills! Since the role involves liaising with customers, make sure to showcase your ability to communicate clearly and effectively during the interview. Remember, it’s not just what you say, but how you say it!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit!
We think you need these skills to ace Senior Customer Liaison Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Customer Liaison Assistant role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, it’s crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application, and don’t forget to proofread for any typos or errors. We love attention to detail!
Highlight Your Problem-Solving Abilities:We’re looking for someone with a ‘can do’ attitude who can troubleshoot effectively. In your application, share examples of how you've successfully resolved customer issues in the past. This will show us that you’re ready to take ownership of queries right from the start!
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application quickly and efficiently. Plus, it shows you’re keen on joining our team at Avant Homes!
How to prepare for a job interview at Avant Homes
✨Know Your Stuff
Before the interview, make sure you understand Avant Homes' mission and values. Familiarise yourself with their projects and customer service approach. This will help you demonstrate your passion for the role and show that you're genuinely interested in contributing to their goals.
✨Showcase Your Communication Skills
As a Senior Customer Liaison Assistant, strong communication is key. Prepare examples of how you've effectively handled customer queries or complaints in the past. Be ready to discuss your approach to maintaining high service standards and how you keep customers informed throughout the process.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved issues or escalated complaints. Highlight your 'can do' attitude and troubleshooting skills. This will show that you can take ownership of queries and provide effective solutions, which is crucial for this role.
✨Be Organised and Ready to Prioritise
Prepare to discuss how you manage multiple priorities under pressure. Share strategies you use to stay organised, especially when dealing with administrative tasks like raising POs or processing payments. This will reassure them that you can handle the demands of the position.
