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- Tasks: Provide first line IT support and resolve issues for end users.
- Company: Avant Homes is a leading housebuilder focused on affordable homes across the UK.
- Benefits: Enjoy a competitive salary, performance bonus, company car plan, private healthcare, and more!
- Why this job: Join a friendly team and contribute to building accessible homes in your community.
- Qualifications: Good knowledge of Windows OS, Microsoft Office 365, and HelpDesk systems required.
- Other info: This role involves travel to regional offices; a full driving licence is essential.
The predicted salary is between 28800 - 43200 £ per year.
Competitive Salary & Discretionary Performance Bonus & Company Car Plan/Cash Allowance & Holidays (Buy, Sell and Accrual Scheme) & Company Pension & Private Healthcare & Life Assurance & Benefits
With lots of exciting plans in the pipeline, there\’s never been a better time to join Avant Homes, let us tell you why
Avant Homes is a housebuilder operating in Scotland, the North East and West of England, across Yorkshire, the East and West Midlands and Wales, with eight regional offices and a Group head office employing over 600 people.
We have ambitious growth plans and are looking for passionate individuals to help us achieve them. Our mission is to provide affordable homes to our communities, ensuring that new homes are accessible and attainable for all with a product suitable for everyone.
Avant Homes are proud to employ local people across our developments and within our regional offices, teamwork is key to everything that we do.
We are looking for people who want to be a part of something special, so why not start the foundations and build your career with us today?
Due to continued success and future business growth, we have an exciting opportunity for a Group Junior IT Analyst to join our team based at our Group head office in Barlborough, Chesterfield.
The Role
Are you organised, analytical and have a good attention to detail?
Are you passionate about IT and possess excellent customer services skills?
Do you want to be a part of a friendly, driven team?
If the answer is yes, then look no further, your next career could be with us!
Joining our fast-paced Business Systems team as our Group IT Analyst, you will work to provide first line contact support for all IT issues raised by end users and provide resolution where possible or escalate the issues if not. You will support the Group IT Management in delivering a robust and fit for purpose IT support service.
This role requires you to support our business 1 week in 4 on call.
Key Duties And Requirements
You will also be responsible for but not limited to;
- Ensuring all IT Helpdesk and support issues are dealt with promptly on a priority basis
- Ensuring that the Helpdesk system is regularly maintained so that users are kept updated on the progress of their issues in line with KPIs/SLAs.
- Ensuring effective communication with all internal and external customers including making regional office and site visits where required
- Assisting with administration and support of the ERP system
- Carrying out Active Directory tasks
- Setting up new users and install hardware / software where required
- Assisting with any new office moves requiring IT and Systems support
- Complying with all relevant Group IT Policies and processes
Who are we looking for?
The successful Group IT Analyst will convey an aptitude to combine strong organisational and communication skills with a keen desire to work in a quality driven business. As the role involves travel to our regional offices, a full driving licence is required in order to be considered for this role.
In order to be considered you will also have the following skills and experience:
- Good working knowledge of desktop operating systems, especially Windows 10/ 11
- Experience of dealing with end users at all levels of a business
- Experience of troubleshooting Microsoft Office 365 issues.
- Experience of remote access tools such as Remote Desktop Support or Splashtop
- Experience in providing support to users including knowledge of HelpDesk systems
What will you get in return?
- Discretionary bonus
- Company car plan/cash allowance
- Buy, sell and accrual holiday scheme
- Private Health care
- Company Pension
- Life Assurance
- Other Benefits including our exclusive Avant discount platform
If this sounds like you, join us and be a part of Avant\’s future success!
Please note: we reserve the right to fill this vacancy and/or remove this advert prior to the vacancy end date.
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Group Junior IT Analyst employer: Avant Homes
Contact Detail:
Avant Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Junior IT Analyst
✨Tip Number 1
Familiarise yourself with the specific IT systems and tools mentioned in the job description, such as Microsoft Office 365 and remote access tools. This knowledge will not only help you during the interview but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Highlight any previous experience you have in providing IT support or working with HelpDesk systems. Be ready to share specific examples of how you've successfully resolved issues for end users, as this will show your capability to handle the responsibilities of the role.
✨Tip Number 3
Since the role involves communication with various stakeholders, practice articulating your thoughts clearly and confidently. Consider preparing a few scenarios where you effectively communicated technical information to non-technical users, as this will showcase your customer service skills.
✨Tip Number 4
Research Avant Homes and their mission to provide affordable homes. Understanding their values and goals will allow you to align your answers during the interview, showing that you're not just looking for any job, but are genuinely interested in contributing to their success.
We think you need these skills to ace Group Junior IT Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Group Junior IT Analyst role. Focus on your IT support experience, customer service skills, and any specific software knowledge mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your desire to contribute to Avant Homes. Mention specific examples of how you've successfully resolved IT issues or supported users in previous roles.
Highlight Relevant Skills: In your application, emphasise your familiarity with desktop operating systems, troubleshooting skills, and experience with HelpDesk systems. Make sure to mention your ability to communicate effectively with both technical and non-technical users.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Avant Homes
✨Research Avant Homes
Before your interview, take some time to learn about Avant Homes, their mission, and their recent projects. Understanding their values and goals will help you align your answers with what they are looking for in a candidate.
✨Showcase Your IT Skills
Be prepared to discuss your experience with desktop operating systems, especially Windows 10/11, and any troubleshooting you've done with Microsoft Office 365. Highlight specific examples where you've successfully resolved IT issues for end users.
✨Demonstrate Communication Skills
Since the role involves effective communication with internal and external customers, be ready to provide examples of how you've communicated complex IT issues clearly and effectively in the past. This will show that you can handle customer service aspects of the job.
✨Prepare for Scenario Questions
Expect scenario-based questions where you might need to demonstrate how you would handle specific IT support situations. Think through potential challenges you could face in the role and how you would approach solving them.