At a Glance
- Tasks: Assist customers with queries and ensure excellent service delivery.
- Company: Avant Homes, a leading housebuilder committed to affordable housing.
- Benefits: Competitive salary, discretionary bonus, private healthcare, and holiday schemes.
- Other info: Exciting career growth opportunities in a dynamic work environment.
- Why this job: Join a passionate team making a real impact in the community.
- Qualifications: Strong admin skills, customer service experience, and proficiency in Microsoft Office.
The predicted salary is between 28800 - 43200 £ per year.
With lots of exciting plans in the pipeline, there's never been a better time to join Avant Homes. Avant Homes is a housebuilder operating in Scotland, the North East and West of England, across Yorkshire, the East and West Midlands and Wales. We are continuing to strengthen our teams and are looking for passionate individuals who want to make a real contribution. Our mission is to provide affordable homes to our communities, ensuring that new homes are accessible and attainable for all with a product suitable for everyone.
Avant Homes are proud to employ local people across our developments and within our regional offices; teamwork is key to everything that we do. If you want to be part of something special, why not start the foundations and build your career with us today?
Due to continued success and future business growth, we have an exciting opportunity for a Customer Liaison Assistant to join our team based in Scotland working from the regional office in Edinburgh.
The Role
Are you organised, customer focused and possess excellent administration skills? Do you have experience of complaint handling within a customer service environment? If the answer is yes, then look no further, your next career could be with us!
This is an exciting role and opportunity for a customer service driven individual who will be responsible for daily liaison with our customers over the phone, answering queries, troubleshooting and offering solutions, whilst providing the fantastic service that our clients have come to expect.
Key duties and requirements
- Ensuring all calls and emails received into the department are managed appropriately and issues are logged onto our ERP system, COINS.
- Taking ownership of queries, resolving non-complex issues yourself and escalating more complex issues to your Head of Customer Service.
- Liaise between Site Management teams, Customer Care Technicians and external Sub-contractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty and in line with the company's stated Service Level Agreements.
- Maintaining reasonable timescales for customers for any remediation works and ensuring that customers are kept informed throughout any process taking place in their home.
- Providing administrative support to the Customer Service Department.
- Checking invoices and forwarding for payment.
- Preparing, collating, and providing defect reports.
Who are we looking for?
To be successful as our Customer Liaison Assistant, you will possess strong administration skills along with the knowledge and application of Microsoft Office, including Word and Excel alongside the ability to think logically, have a creative 'can do' approach to troubleshooting and the ability to work well under pressure.
You will also need to be highly organised and possess the following:
- Ability to work under own initiative and manage time effectively, especially in a fast-paced customer service environment.
- Experience of working within a complaints environment previously with a key focus on customer experience.
- Flexible and adaptable to changing requirements.
- Good verbal and written communication.
- A basic understanding of Customer Service.
- Numerical and Literacy skills.
What will you get in return?
- Discretionary bonus
- Buy, sell and accrual holiday scheme
- Private Health care
- Company Pension
- Life Assurance
- Other Benefits including our exclusive Avant discount platform
If this sounds like you, join us and be a part of Avant's future success!
Please note: we reserve the right to fill this vacancy and/or remove this advert prior to the vacancy end date.
Customer Liaison Assistant in Edinburgh employer: Avant Homes
Avant Homes is an exceptional employer that prioritises the well-being and development of its employees, offering a competitive salary, discretionary bonuses, and a comprehensive benefits package including private healthcare and a company pension. With a strong focus on teamwork and community engagement, particularly in Scotland, our vibrant work culture fosters collaboration and growth, making it an ideal place for passionate individuals to build a rewarding career in the housebuilding industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Assistant in Edinburgh
✨Tip Number 1
Get to know the company inside out! Research Avant Homes, their values, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since the role is all about liaising with customers, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Show your problem-solving skills! Think of examples from your past experiences where you’ve successfully handled complaints or tricky situations. Be ready to share these stories during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Avant team.
We think you need these skills to ace Customer Liaison Assistant in Edinburgh
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer service experience in your application. We want to see how you've handled queries and complaints in the past, so share specific examples that showcase your skills!
Be Organised and Detail-Oriented:Since this role requires strong administration skills, demonstrate your organisational abilities in your application. Mention any tools or methods you use to stay on top of tasks and manage your time effectively.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key duties and requirements mentioned in the job description. We love seeing candidates who take the extra step!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Avant Homes
✨Know the Company Inside Out
Before your interview, take some time to research Avant Homes. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills, especially in complaint handling. Think of specific situations where you resolved issues or improved customer satisfaction, as this role is all about providing excellent service.
✨Demonstrate Organisational Skills
Since the role requires strong administration skills, be ready to discuss how you manage your time and tasks. You could mention tools or methods you use to stay organised, especially in a fast-paced environment, which is crucial for a Customer Liaison Assistant.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. This could be about the team dynamics, future projects, or how success is measured in the role. It shows you're engaged and thinking about how you can contribute to Avant Homes.
