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For Companies At a Glance
- Tasks: Manage customer relationships and ensure excellent service from home introduction to resolution of defects.
- Company: Avant Homes is a leading housebuilder focused on providing affordable homes across the UK.
- Benefits: Enjoy a competitive salary, performance bonus, company car plan, private healthcare, and flexible holiday options.
- Why this job: Join a passionate team dedicated to building communities and making homes accessible for everyone.
- Qualifications: Experience in customer service within housing, strong organisational skills, and a full UK driving licence required.
- Other info: Be part of an ambitious growth journey with opportunities for personal and professional development.
The predicted salary is between 36000 - 60000 £ per year.
Competitive Salary & Discretionary Performance Bonus & Company Car Plan/Cash Allowance & Holidays (Buy, Sell and Accrual Scheme) & Company Pension & Private Healthcare & Life Assurance & Benefits
With lots of exciting plans in the pipeline, there\’s never been a better time to join Avant Homes, let us tell you why
Avant Homes is a housebuilder operating in Scotland, the North East and West of England, across Yorkshire, the East and West Midlands and Wales, with eight regional offices and a Group head office employing over 600 people.
We have ambitious growth plans and are looking for passionate individuals to help us achieve them. Our mission is to provide affordable homes to our communities, ensuring that new homes are accessible and attainable for all with a product suitable for everyone.
Avant Homes are proud to employ local people across our developments and within our regional offices, teamwork is key to everything that we do.
We are looking for people who want to be a part of something special, so why not start the foundations and build your career with us today?
Due to continued success and future business growth, we have an exciting opportunity for a Customer Liaison Manager to join our team in East Midlands covering both the Nottinghamshire and Derbyshire areas.
The Role
Are you a customer service focused individual? Do you take pride in building relationships and providing an excellent customer experience?
If the answer is yes, then look no further, your next career could be with us!
Joining our team as our Customer Liaison Manager, you will be our customers\’ key point of contact from the moment they are introduced to their home onwards, managing the customer relationship, ensuring quick and effective resolutions to defects in order to meet and exceed our customers\’ expectations.
This is an exciting opportunity for an individual who has a keen focus on face-to-face customer service and experience with a keen eye for problem solving, strong organisational skills and the ability to communicate at all levels.
Key Duties And Requirements
You will also be responsible for but not limited to;
- Attending properties to walk our customers through a home demonstration alongside the Site Manager.
- Actively be involved with Site/Sales teams to ensure an awareness of the properties that are due to complete.
- Carrying out Handover meeting with our customers on day of completion in accordance with company guidelines.
- Managing Customers\’ expectations, meeting and communicating promptly and effectively to qualify, rectify and resolve defects.
- Liaising with all Trades, Sub Contractors to ensure completion of agreed defects.
- Maintaining reasonable timescales for customers for any remediation works and ensure that customers are kept informed throughout any process taking place in their home.
- Developing good and lasting relationships with customers and ensure all communication is uploaded onto COINS.
- Monitoring re-occurring defects and raise any issues to Head of Customer Service, Technical & Commercial departments.
- Attending NHBC claim investigation meetings when required.
Who are we looking for?
To be successful as our Customer Liaison Manager, experience of working within a similar role for a housebuilder, housing association or local authority is essential along with some knowledge of new build construction.
You will also need to be highly organised and possess the following;
- A full UK driving licence
- Good knowledge of the Construction and Technical Processes is essential.
- Flexible and adaptable to changing requirements.
- A natural and engaging communication style, demonstrating a passion and excellence for customer contact, developing trusting relationships both internally and externally.
- Convey excellent project management skills along with the ability to provide an excellent customer experience.
- Ability to work independently, remain calm in a crisis, prioritise work, take initiative and make informed decisions.
- Previous experience of using the COINS ERP system is desirable yet not essential.
What will you get in return?
- Discretionary bonus
- Company car plan/cash allowance
- Buy, sell and accrual holiday scheme
- Private Health care
- Company Pension
- Life Assurance
- Other Benefits including our exclusive Avant discount platform
If this sounds like you, join us and be a part of Avant\’s future success!
Please note: we reserve the right to fill this vacancy and/or remove this advert prior to the vacancy end date.
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Customer Liaison Manager - East Midlands employer: Avant Homes
Contact Detail:
Avant Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Manager - East Midlands
✨Tip Number 1
Familiarise yourself with Avant Homes' mission and values. Understanding their commitment to providing affordable homes will help you align your responses during interviews, showcasing your passion for customer service and community impact.
✨Tip Number 2
Network with current or former employees of Avant Homes on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Customer Liaison Manager role.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your problem-solving skills and ability to manage customer relationships effectively. Being able to articulate these scenarios will set you apart during the interview process.
✨Tip Number 4
Research common defects in new build properties and how they are typically resolved. Showing your knowledge in this area during discussions will highlight your understanding of the construction process and your readiness for the role.
We think you need these skills to ace Customer Liaison Manager - East Midlands
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles within housebuilding or housing associations. Emphasise your problem-solving skills and ability to manage customer relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the construction industry. Mention specific examples of how you've successfully managed customer expectations and resolved issues in the past.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, communication style, and project management abilities. These are key attributes for the Customer Liaison Manager role, so make them stand out.
Show Enthusiasm for Avant Homes: Demonstrate your knowledge of Avant Homes and their mission in your application. Express why you want to be part of their team and how you can contribute to their growth and success.
How to prepare for a job interview at Avant Homes
✨Research Avant Homes
Before your interview, take some time to learn about Avant Homes, their mission, and their recent projects. Understanding their values and goals will help you align your answers with what they are looking for in a Customer Liaison Manager.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Be ready to discuss how you've successfully managed customer relationships and resolved issues, as this role heavily focuses on providing an excellent customer experience.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've encountered challenges in previous roles and how you overcame them. This will showcase your problem-solving skills, which are crucial for managing customer expectations and resolving defects effectively.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the company culture, team dynamics, and future projects. This shows your genuine interest in the role and helps you determine if Avant Homes is the right fit for you.
