At a Glance
- Tasks: Be the go-to person for customers, ensuring a smooth home-buying experience.
- Company: Avant Homes, a leading housebuilder dedicated to affordable housing.
- Benefits: Competitive salary, performance bonuses, company car, and private healthcare.
- Other info: Exciting career growth opportunities in a supportive team environment.
- Why this job: Join a passionate team making a real difference in communities.
- Qualifications: Strong customer service skills and problem-solving abilities required.
The predicted salary is between 25133 - 30719 £ per year.
Competitive Salary & Discretionary Performance Bonus & Company Car Plan/Cash Allowance & Holidays (Buy, Sell and Accrual Scheme) & Company Pension & Private Healthcare & Life Assurance & Benefits
Is this the role you are looking for If so read on for more details, and make sure to apply today.
With lots of exciting plans in the pipeline, there's never been a better time to join Avant Homes, let us tell you why…
Avant Homes is a housebuilder operating in Scotland, the North East of England, across Yorkshire and the East and West Midlands.
We are continuing to strengthen our teams and are looking for passionate individuals who want to make a real contribution.
Our mission is to provide affordable homes to our communities, ensuring that new homes are accessible and attainable for all with a product suitable for everyone.
Avant Homes are proud to employ local people across our developments and within our regional offices, teamwork is key to everything that we do.
If you want to be part of something special, why not start the foundations and build your career with us today?
Due to continued success and future business growth, we have an exciting opportunity for a Customer Liaison Manager to join our team in East Midlands covering both the Nottinghamshire and Derbyshire areas.
The Role
Are you a customer service focused individual? Do you take pride in building relationships and providing an excellent customer experience?
If the answer is yes, then look no further, your next career could be with us!
Joining our team as our Customer Liaison Manager, you will be our customers' key point of contact from the moment they are introduced to their home onwards, managing the customer relationship, ensuring quick and effective resolutions to defects in order to meet and exceed our customers' expectations.
This is an exciting opportunity for an individual who has a keen focus on face-to-face customer service and experience with a keen eye for problem solving, strong organisational skills and the ability to communicate at all levels.
- Key duties and requirements
- You will also be responsible for but not limited to;
- Attending properties to walk our customers through a first home visit alongside the Site Manager.
- Actively be involved with Site/Sales teams to ensure an awareness of the properties that are due to complete.
- Carrying out Handover meeting with our customers on day of completion in accordance with company guidelines.
- Managing Customers' expectations, meeting and communicating promptly and effectively to qualify, rectify and resolve defects.
- Liaising with all Trades, Sub Contractors to ensure completion of agreed defects. xsabvtc
- Maintaining reasonable timescales for customers for any remediation works and ensure that customers are kept informed throughout any process taking place in their home.
Customer Liaison Manager employer: Avant Homes
Avant Homes is an exceptional employer, offering a competitive salary and a range of benefits including a discretionary performance bonus, company car plan, and private healthcare. With a strong focus on teamwork and local employment, we provide ample opportunities for career development within our ambitious growth plans, making it an exciting time to join our Sunderland office as a Quantity Surveyor.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Avant Homes. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Avant Homes before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Liaison Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Avant Homes:Your cover letter is your chance to shine! Tell us why you want to work at Avant Homes specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Avant Homes!
How to prepare for a job interview at Avant Homes
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
