At a Glance
- Tasks: Assist customers with queries and ensure excellent service delivery.
- Company: Avant Homes, a leading housebuilder with ambitious growth plans.
- Benefits: Competitive salary, discretionary bonus, private healthcare, and holiday schemes.
- Other info: Dynamic work environment with opportunities for career growth.
- Why this job: Join a passionate team and help build affordable homes for communities.
- Qualifications: Strong admin skills, customer service experience, and proficiency in Microsoft Office.
The predicted salary is between 28800 - 43200 £ per year.
With lots of exciting plans in the pipeline, there's never been a better time to join Avant Homes. Avant Homes is a housebuilder operating in Scotland, the North East of England, across Yorkshire and the East and West Midlands, with eight regional offices employing over 600 people. We have ambitious growth plans and are looking for passionate individuals to help us achieve them. Our mission is to provide affordable yet aspirational homes to our communities, ensuring that new homes are accessible and attainable for all with a product suitable for everyone. Avant Homes are proud to employ local people across our developments and within our regional offices; teamwork is key to everything that we do.
Due to continued success and future business growth, we have an exciting opportunity for a Customer Liaison Assistant to join our team based at our West Yorkshire head office in Wakefield.
The Role
Are you organised, customer focused and possess excellent administration skills? Do you have experience of complaint handling within a customer service environment? If the answer is yes, then look no further, your next career could be with us! This is an exciting role and opportunity for a customer service driven individual who will be responsible for daily liaison with our customers over the phone, answering queries, troubleshooting and offering solutions, whilst providing the fantastic service that our clients have come to expect.
Key duties and requirements
- Ensuring all calls and emails received into the department are managed appropriately and issues are logged onto our ERP system, COINS.
- Taking ownership of queries, resolving non-complex issues yourself and escalating more complex issues to your Head of Customer Service.
- Liaise between Site Management teams, Customer Care Technicians and external Sub-contractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty and in line with the company's stated Service Level Agreements.
- Maintaining reasonable timescales for customers for any remediation works and ensuring that customers are kept informed throughout any process taking place in their home.
- Providing administrative support to the Customer Service Department.
- Checking invoices and forwarding for payment.
- Preparing, collating, and providing defect reports.
Who are we looking for?
To be successful as our Customer Liaison Assistant, you will possess strong administration skills along with the knowledge and application of Microsoft Office, including Word and Excel, alongside the ability to think logically, have a creative 'can do' approach to troubleshooting and the ability to work well under pressure. You will also need to be highly organised and possess the following:
- Ability to work under own initiative and manage time effectively, especially in a fast-paced customer service environment.
- Experience of working within a complaints environment previously with a key focus on customer experience.
- Flexible and adaptable to changing requirements.
- Good verbal and written communication.
- A basic understanding of Customer Service.
- Numerical and Literacy skills.
What will you get in return?
- Discretionary bonus
- Buy, sell and accrual holiday scheme
- Private Health care
- Company Pension
- Life Assurance
- Other Benefits including our exclusive Avant discount platform
If this sounds like you, join us and be a part of Avant's future success!
Please note: we reserve the right to fill this vacancy and/or remove this advert prior to the vacancy end date.
Customer Liaison Assistant employer: Avant Homes
Avant Homes is an exceptional employer, offering a competitive salary and a range of benefits including a discretionary performance bonus, company car plan, and private healthcare. With a strong focus on teamwork and local employment, we provide ample opportunities for career development within our ambitious growth plans, making it an exciting time to join our Sunderland office as a Quantity Surveyor.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Avant Homes. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Avant Homes before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Liaison Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Avant Homes:Your cover letter is your chance to shine! Tell us why you want to work at Avant Homes specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Avant Homes!
How to prepare for a job interview at Avant Homes
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
