With lots of exciting plans in the pipeline, there's never been a better time to join Avant Homes, let us tell you why
Avant Homes is a housebuilder operating in Scotland, the North East of England, across Yorkshire and the East and West Midlands.
We are continuing to strengthen our teams and are looking for passionate individuals who want to make a real contribution. Our mission is to provide affordable homes to our communities, ensuring that new homes are accessible and attainable for all with a product suitable for everyone.
Avant Homes are proud to employ local people across our developments and within our regional offices, teamwork is key to everything that we do.
If you want to be part of something special, why not start the foundations and build your career with us today?
Due to continued success and future business growth, we have an exciting opportunity for a Customer Liaison Assistant to join our team based in Scotland working from the regional office in Edinburgh.
The Role
Are you organised, customer focused and possess excellent administration skills?
Do you have experience of complaint handling within a customer service environment?
If the answer is yes, then look no further, your next career could be with us!
This is an exciting role and opportunity for a customer service driven individual who will be responsible for daily liaison with our customers over the phone, answering queries, trouble shooting and offering solutions, whilst offering the fantastic service that our clients have come to expect.
Key duties and requirements
Joining the team as Customer Liaison Assistant, you will be responsible for but not limited to;
Ensuring all calls and emails received into the department are managed appropriately and issues are logged onto our ERP system, COINS.
Taking ownership of queries, resolving non-complex issues yourself and escalating more complex issues to your Head of Customer Service.
Liaise between Site Management teams, Customer Care Technicians and external Sub-contractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty and in line with the company's stated Service Level Agreements.
Maintaining reasonable timescales for customers for any remed...
Customer Liaison Assistant in Bonnyrigg employer: Avant Homes
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