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For Companies At a Glance
- Tasks: Assist customers with queries and ensure excellent service delivery.
- Company: Avant Homes, a leading housebuilder with ambitious growth plans.
- Benefits: Competitive salary, discretionary bonus, private healthcare, and holiday schemes.
- Why this job: Join a passionate team and help build affordable homes for communities.
- Qualifications: Strong admin skills, customer service experience, and a proactive attitude.
- Other info: Exciting career growth opportunities in a dynamic work environment.
The predicted salary is between 28800 - 43200 £ per year.
With lots of exciting plans in the pipeline, there's never been a better time to join Avant Homes. Avant Homes is a housebuilder operating in Scotland, the North East of England, across Yorkshire and the East and West Midlands, with eight regional offices employing over 600 people. We have ambitious growth plans and are looking for passionate individuals to help us achieve them. Our mission is to provide affordable yet aspirational homes to our communities, ensuring that new homes are accessible and attainable for all with a product suitable for everyone. Avant Homes are proud to employ local people across our developments and within our regional offices; teamwork is key to everything that we do.
Due to continued success and future business growth, we have an exciting opportunity for a Customer Liaison Assistant to join our team based at our West Yorkshire head office in Wakefield.
The Role
Are you organised, customer focused and possess excellent administration skills? Do you have experience of complaint handling within a customer service environment? If the answer is yes, then look no further, your next career could be with us! This is an exciting role and opportunity for a customer service driven individual who will be responsible for daily liaison with our customers over the phone, answering queries, troubleshooting and offering solutions, whilst providing the fantastic service that our clients have come to expect.
Key duties and requirements
- Ensuring all calls and emails received into the department are managed appropriately and issues are logged onto our ERP system, COINS.
- Taking ownership of queries, resolving non-complex issues yourself and escalating more complex issues to your Head of Customer Service.
- Liaising between Site Management teams, Customer Care Technicians and external Sub-contractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty and in line with the company's stated Service Level Agreements.
- Maintaining reasonable timescales for customers for any remediation works and ensuring that customers are kept informed throughout any process taking place in their home.
- Providing administrative support to the Customer Service Department.
- Checking invoices and forwarding for payment.
- Preparing, collating, and providing defect reports.
Who are we looking for?
To be successful as our Customer Liaison Assistant, you will possess strong administration skills along with the knowledge and application of Microsoft Office, including Word and Excel, alongside the ability to think logically, have a creative 'can do' approach to troubleshooting and the ability to work well under pressure. You will also need to be highly organised and possess the following:
- Ability to work under own initiative and manage time effectively, especially in a fast-paced customer service environment.
- Experience of working within a complaints environment previously with a key focus on customer experience.
- Flexible and adaptable to changing requirements.
- Good verbal and written communication.
- A basic understanding of Customer Service.
- Numerical and Literacy skills.
What will you get in return?
- Discretionary bonus
- Buy, sell and accrual holiday scheme
- Private Health care
- Company Pension
- Life Assurance
- Other Benefits including our exclusive Avant discount platform
If this sounds like you, join us and be a part of Avant's future success!
Please note: we reserve the right to fill this vacancy and/or remove this advert prior to the vacancy end date.
Locations
Customer Liaison Assistant in Wetherby, Yorkshire employer: Avant Homes Ltd
Contact Detail:
Avant Homes Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Assistant in Wetherby, Yorkshire
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Customer Liaison Assistant role. Highlight your customer service experience and problem-solving skills in a way that makes you stand out.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Avant Homes and being part of our exciting journey.
We think you need these skills to ace Customer Liaison Assistant in Wetherby, Yorkshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Liaison Assistant role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you're genuinely interested in joining our team!
Show Off Your Skills: Don’t be shy about showcasing your administration skills and experience with complaint handling. We want to see how you can bring your 'can do' attitude to the table, so give us examples of how you've tackled challenges in the past.
Keep It Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you'd be a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Avant Homes and what we stand for!
How to prepare for a job interview at Avant Homes Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Avant Homes. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer complaints or queries. Highlight your problem-solving skills and how you maintained a positive customer experience, as this role is all about effective communication and support.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations related to customer service. Think through potential scenarios, like dealing with an unhappy customer or managing multiple queries at once, and prepare your responses to demonstrate your logical thinking and adaptability.
✨Demonstrate Your Organisational Skills
Since the role requires strong administration skills, be prepared to discuss how you manage your time and tasks effectively. You might want to share tools or methods you use to stay organised, especially in a fast-paced environment, to show that you can thrive under pressure.
