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For Companies At a Glance
- Tasks: Assist customers with queries and ensure excellent service throughout their experience.
- Company: Avant Homes, a leading housebuilder committed to affordable housing.
- Benefits: Competitive salary, discretionary bonus, private healthcare, and holiday schemes.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Join a passionate team making a real impact in the community.
- Qualifications: Strong admin skills, customer service experience, and proficiency in Microsoft Office.
The predicted salary is between 30000 - 40000 £ per year.
Competitive Salary & Discretionary Bonus & Holidays (Buy, Sell and Accrual Scheme) & Company Pension & Private Healthcare & Life Assurance + Benefits
Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants. With lots of exciting plans in the pipeline, there's never been a better time to join Avant Homes, let us tell you why.
Avent Homes is a housebuilder operating in Scotland, the North East of England, across Yorkshire and the East and West Midlands. We are continuing to strengthen our teams and are looking for passionate individuals who want to make a real contribution. Our mission is to provide affordable homes to our communities, ensuring that new homes are accessible and attainable for all with a product suitable for everyone.
Avent Homes are proud to employ local people across our developments and within our regional offices, teamwork is key to everything that we do. If you want to be part of something special, why not start the foundations and build your career with us today?
Due to continued success and future business growth, we have an exciting opportunity for a Customer Liaison Assistant to join our team based in Scotland working from the regional office in Edinburgh.
The Role
Are you organised, customer focused and possess excellent administration skills? Do you have experience of complaint handling within a customer service environment? If the answer is yes, then look no further, your next career could be with us!
This is an exciting role and opportunity for a customer service driven individual who will be responsible for daily liaison with our customers over the phone, answering queries, troubleshooting and offering solutions, whilst offering the fantastic service that our clients have come to expect.
Key duties and requirements
- Ensuring all calls and emails received into the department are managed appropriately and issues are logged onto our ERP system, COINS.
- Taking ownership of queries, resolving non-complex issues yourself and escalating more complex issues to your Head of Customer Service.
- Liaise between Site Management teams, Customer Care Technicians and external Sub-contractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty and in line with the company's stated Service Level Agreements.
- Maintaining reasonable timescales for customers for any remediation works and ensuring that customers are kept informed throughout any process taking place in their home.
- Providing administrative support to the Customer Service Department.
- Checking invoices and forwarding for payment.
- Preparing, collating, and providing defect reports.
Who are we looking for?
To be successful as our Customer Liaison Assistant, you will possess strong administration skills along with the knowledge and application of Microsoft Office, including Word and Excel alongside the ability to think logically, have a creative 'can do' approach to troubleshooting and the ability to work well under pressure.
You will also need to be highly organised and possess the following:
- Ability to work under own initiative and manage time effectively, especially in a fast-paced customer service environment.
- Experience of working within a complaints environment previously with a key focus on customer experience.
- Flexible and adaptable to changing requirements.
- Good verbal and written communication.
- A basic understanding of Customer Service.
- Numerical and Literacy skills.
What will you get in return?
- Discretionary bonus
- Buy, sell and accrual holiday scheme
- Private Health care
- Company Pension
- Life Assurance
- Other Benefits including our exclusive Avant discount platform
If this sounds like you, join us and be a part of Avant's future success!
Customer Liaison Assistant in Dunfermline employer: Avant Homes Ltd
Contact Detail:
Avant Homes Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Assistant in Dunfermline
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Avant Homes. Understand their mission and values, and think about how your skills as a Customer Liaison Assistant can contribute to their goals. This will show them you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about liaising with customers, make sure you can articulate your thoughts clearly. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've handled complaints or tricky situations in the past. Highlighting your 'can do' attitude will resonate well with the team at Avant Homes.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Avant Homes family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Liaison Assistant in Dunfermline
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant administrative skills to show us you're the perfect fit for the Customer Liaison Assistant role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role and how you can contribute to our mission at Avant Homes. Share specific examples of your past experiences that align with what we’re looking for.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application is clear and professional. Good communication is key, so let your personality shine through while keeping it polished!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Avant Homes Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Avant Homes. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Liaison Assistant, your ability to handle customer queries is crucial. Prepare examples from your past experiences where you successfully resolved complaints or improved customer satisfaction. Be ready to discuss how you can bring that same level of service to Avant Homes.
✨Demonstrate Your Organisational Skills
Since the role requires strong administration skills, think of ways to illustrate your organisational abilities. You might want to mention specific tools or methods you use to manage your time and tasks effectively, especially in a fast-paced environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows that you’re not just interested in the job, but also in how you can fit into and contribute to the company’s success.