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For Companies At a Glance
- Tasks: Assist customers with queries and ensure excellent service throughout their experience.
- Company: Avant Homes, a leading housebuilder committed to affordable housing.
- Benefits: Competitive salary, discretionary bonus, private healthcare, and holiday schemes.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Join a passionate team making a real difference in the community.
- Qualifications: Strong admin skills, customer service experience, and proficiency in Microsoft Office.
The predicted salary is between 30000 - 40000 £ per year.
Competitive Salary & Discretionary Bonus & Holidays (Buy, Sell and Accrual Scheme) & Company Pension & Private Healthcare & Life Assurance + Benefits
With lots of exciting plans in the pipeline, there's never been a better time to join Avant Homes. Avant Homes is a housebuilder operating in Scotland, the North East of England, across Yorkshire and the East and West Midlands. We are continuing to strengthen our teams and are looking for passionate individuals who want to make a real contribution. Our mission is to provide affordable homes to our communities, ensuring that new homes are accessible and attainable for all with a product suitable for everyone.
Avant Homes are proud to employ local people across our developments and within our regional offices; teamwork is key to everything that we do. If you want to be part of something special, why not start the foundations and build your career with us today?
Due to continued success and future business growth, we have an exciting opportunity for a Customer Liaison Assistant to join our team based in Scotland working from the regional office in Edinburgh.
The Role
Are you organised, customer focused and possess excellent administration skills? Do you have experience of complaint handling within a customer service environment? If the answer is yes, then look no further, your next career could be with us! This is an exciting role and opportunity for a customer service driven individual who will be responsible for daily liaison with our customers over the phone, answering queries, troubleshooting and offering solutions, whilst providing the fantastic service that our clients have come to expect.
Key duties and requirements
- Ensuring all calls and emails received into the department are managed appropriately and issues are logged onto our ERP system, COINS.
- Taking ownership of queries, resolving non-complex issues yourself and escalating more complex issues to your Head of Customer Service.
- Liaise between Site Management teams, Customer Care Technicians and external Sub-contractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty and in line with the company's stated Service Level Agreements.
- Maintaining reasonable timescales for customers for any remediation works and ensuring that customers are kept informed throughout any process taking place in their home.
- Providing administrative support to the Customer Service Department.
- Checking invoices and forwarding for payment.
- Preparing, collating, and providing defect reports.
Who are we looking for?
To be successful as our Customer Liaison Assistant, you will possess strong administration skills along with the knowledge and application of Microsoft Office, including Word and Excel alongside the ability to think logically, have a creative 'can do' approach to troubleshooting and the ability to work well under pressure. You will also need to be highly organised and possess the following:
- Ability to work under own initiative and manage time effectively, especially in a fast-paced customer service environment.
- Experience of working within a complaints environment previously with a key focus on customer experience.
- Flexible and adaptable to changing requirements.
- Good verbal and written communication.
- A basic understanding of Customer Service.
- Numerical and Literacy skills.
What will you get in return?
- Discretionary bonus
- Buy, sell and accrual holiday scheme
- Private Health care
- Company Pension
- Life Assurance
- Other Benefits including our exclusive Avant discount platform
If this sounds like you, join us and be a part of Avant's future success!
Please note: we reserve the right to fill this vacancy and/or remove this advert prior to the vacancy end date.
Customer Liaison Assistant in Broughton employer: Avant Homes Ltd
Contact Detail:
Avant Homes Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Assistant in Broughton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. Show them you’re not just another candidate; you’re genuinely interested in Avant Homes and what they stand for.
✨Tip Number 3
Follow up after your interview with a thank-you email. It’s a simple gesture that shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Liaison Assistant in Broughton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Liaison Assistant role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can contribute to our mission!
Show Off Your Communication Skills: Since this role involves a lot of liaising with customers, it's crucial to demonstrate your verbal and written communication skills. Use clear and concise language in your application to show us you can communicate effectively.
Highlight Your Organisational Skills: Being organised is key for this position. Share examples from your past experiences where you've successfully managed multiple tasks or resolved issues efficiently. We love seeing how you handle pressure!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Avant Homes Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Avant Homes. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Liaison Assistant, your ability to handle queries and complaints is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or improved customer satisfaction. This will demonstrate your capability and fit for the role.
✨Practice Your Communication
Since the role involves a lot of communication, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with friends or family, focusing on how you convey information and respond to questions.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in the Customer Liaison Assistant role. This shows that you’re engaged and serious about the opportunity.