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For Companies At a Glance
- Tasks: Assist customers with queries and ensure excellent service delivery.
- Company: Avant Homes, a leading housebuilder committed to community-focused housing.
- Benefits: Competitive salary, discretionary bonus, private healthcare, and flexible holiday scheme.
- Other info: Exciting growth opportunities in a supportive and dynamic work environment.
- Why this job: Join a passionate team making homes accessible for everyone while building your career.
- Qualifications: Strong admin skills, customer service experience, and proficiency in Microsoft Office.
The predicted salary is between 30000 - 40000 £ per year.
With lots of exciting plans in the pipeline, there's never been a better time to join Avant Homes. Avant Homes is a housebuilder operating in Scotland, the North East of England, across Yorkshire and the East and West Midlands. We are continuing to strengthen our teams and are looking for passionate individuals who want to make a real contribution. Our mission is to provide affordable homes to our communities, ensuring that new homes are accessible and attainable for all with a product suitable for everyone. Avant Homes are proud to employ local people across our developments and within our regional offices; teamwork is key to everything that we do.
Due to continued success and future business growth, we have an exciting opportunity for a Customer Liaison Assistant to join our team based in Scotland working from the regional office in Edinburgh.
The Role
Are you organised, customer focused and possess excellent administration skills? Do you have experience of complaint handling within a customer service environment? If the answer is yes, then look no further, your next career could be with us! This is an exciting role and opportunity for a customer service driven individual who will be responsible for daily liaison with our customers over the phone, answering queries, troubleshooting and offering solutions, whilst providing the fantastic service that our clients have come to expect.
Key duties and requirements
- Ensuring all calls and emails received into the department are managed appropriately and issues are logged onto our ERP system, COINS.
- Taking ownership of queries, resolving non-complex issues yourself and escalating more complex issues to your Head of Customer Service.
- Liaising between Site Management teams, Customer Care Technicians and external Sub-contractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty and in line with the company's stated Service Level Agreements.
- Maintaining reasonable timescales for customers for any remediation works and ensuring that customers are kept informed throughout any process taking place in their home.
- Providing administrative support to the Customer Service Department.
- Checking invoices and forwarding for payment.
- Preparing, collating, and providing defect reports.
Who are we looking for?
To be successful as our Customer Liaison Assistant, you will possess strong administration skills along with the knowledge and application of Microsoft Office, including Word and Excel, alongside the ability to think logically, have a creative 'can do' approach to troubleshooting and the ability to work well under pressure. You will also need to be highly organised and possess the following:
- Ability to work under own initiative and manage time effectively, especially in a fast-paced customer service environment.
- Experience of working within a complaints environment previously with a key focus on customer experience.
- Flexible and adaptable to changing requirements.
- Good verbal and written communication.
- A basic understanding of Customer Service.
- Numerical and Literacy skills.
What will you get in return?
- Discretionary bonus
- Buy, sell and accrual holiday scheme
- Private Health care
- Company Pension
- Life Assurance
- Other Benefits including our exclusive Avant discount platform
If this sounds like you, join us and be a part of Avant's future success!
Please note: we reserve the right to fill this vacancy and/or remove this advert prior to the vacancy end date.
Customer Liaison Assistant in Bonnyrigg employer: Avant Homes Ltd
Contact Detail:
Avant Homes Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Assistant in Bonnyrigg
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Avant Homes. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching Avant Homes and understanding their mission. Show us you’re passionate about providing affordable homes and how your skills can contribute to that goal.
✨Tip Number 3
Practice your communication skills! As a Customer Liaison Assistant, you’ll need to be clear and concise. Role-play common customer scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining the Avant Homes team.
We think you need these skills to ace Customer Liaison Assistant in Bonnyrigg
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Liaison Assistant role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you're genuinely interested in joining our team!
Show Off Your Communication Skills: Since this role involves a lot of liaising with customers, it's crucial to demonstrate your verbal and written communication skills. Use clear and concise language in your application to reflect how you would communicate with our clients.
Highlight Your Organisational Skills: Being organised is key for this position. Share examples from your past experiences where you've successfully managed multiple tasks or resolved issues efficiently. This will help us see how you can thrive in our fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Avant Homes and our exciting plans!
How to prepare for a job interview at Avant Homes Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Avant Homes. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer complaints or queries. Highlight your problem-solving skills and how you maintained a positive customer experience, as this role is all about effective communication and support.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations related to customer service. Think through potential scenarios beforehand, such as dealing with an unhappy customer or managing multiple queries at once, and outline your approach to resolving these issues.
✨Demonstrate Your Organisational Skills
Since the role requires strong administration skills, be prepared to discuss how you manage your time and tasks effectively. You might want to share tools or methods you use to stay organised, especially in a fast-paced environment like customer service.