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For Companies At a Glance
- Tasks: Manage customer queries and complaints, ensuring top-notch service and effective communication.
- Company: Avant Homes, a leading housebuilder focused on affordable homes and community impact.
- Benefits: Competitive salary, bonus scheme, private healthcare, pension, and holiday flexibility.
- Why this job: Join a passionate team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service, strong admin skills, and a proactive attitude.
- Other info: Exciting career growth opportunities in a dynamic and supportive environment.
The predicted salary is between 30000 - 40000 £ per year.
With lots of exciting plans in the pipeline, there’s never been a better time to join Avant Homes. Avant Homes is a housebuilder operating in Scotland, the North East of England, across Yorkshire and the East and West Midlands. We are continuing to strengthen our teams and are looking for passionate individuals who want to make a real contribution. Our mission is to provide affordable homes to our communities, ensuring that new homes are accessible and attainable for all with a product suitable for everyone.
Avent Homes are proud to employ local people across our developments and within our regional offices; teamwork is key to everything that we do. If you want to be part of something special, why not start the foundations and build your career with us today?
Due to continued success and future business growth, we have an exciting opportunity for a Senior Customer Liaison Assistant to join our team based at our West Midlands head office in Coleshill, Birmingham.
The Role
Do you have experience of complaint handling within a customer service environment? Are you organised, customer focused and possess excellent administration skills? Are you keen to develop people leader skills with a view to progressing your career in the future? If the answer is yes, then look no further, your next career could be with us!
Joining our team as a Senior Customer Liaison Assistant, you will be responsible for daily liaison with our customers over the phone and via email, answering queries, troubleshooting and offering solutions, whilst providing the fantastic service that our clients have come to expect.
Key duties and requirements
- Monitoring and ensuring all calls and emails received into the department are allocated and managed appropriately, logging issues onto the relevant system as required.
- Taking ownership of queries and resolving issues, acting as the first stage escalation point within the team.
- Deputising for the Head of Customer Service, taking an active role in providing leadership to the wider administration team.
- Liaising between site management teams, Customer Service Technicians, and external Sub-contractors, to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty and in line with company SLA's and the NHQC.
- Maintaining reasonable timescales for customers in relation to remediation works, ensuring customers are kept informed throughout.
- Providing administrative support to the wider Customer Service team.
- Raising PO's, invoices and processing payments.
- Preparing, collating, and providing reports for the Head of Customer Service as required.
- Monitoring the escalated complaints portal, ensuring adherence to the NHQC and Avant internal processes.
- Daily monitoring of outstanding works for all developments, assessing and addressing any issues, ensuring they are resolved in line with company SLA's and the NHQC.
Who are we looking for?
To be successful as our Senior Customer Liaison Assistant, you will hold previous experience of effectively dealing with customer communications and complaints, delivering first class service to our customers throughout the process. Our ideal candidate will also possess strong administration skills including knowledge and application of Microsoft Office (Word and Excel), whilst possessing a 'can do' attitude and approach to troubleshooting.
You will also need to be highly organised and possess the following:
- Experience of working within a complaints environment previously with a key focus on customer experience.
- The ability to work well under pressure and in a fast-paced environment.
- A basic understanding of Housebuilding or related industry experience.
- Flexible and adaptable to changing requirements.
- Excellent communication skills, both written and verbal.
- Ability to work under own initiative and manage time effectively.
- Numerical and Literacy skills.
What will you get in return?
- Competitive salary
- Discretionary bonus
- Buy, sell and accrual holiday scheme
- Private Health care
- Company Pension
- Life Assurance
- Other Benefits including our exclusive Avant discount platform
If this sounds like you, join us and be a part of Avant's future success!
Please note: we reserve the right to fill this vacancy and/or remove this advert prior to the vacancy end date.
Senior Customer Liaison Assistant - West Midlands in Birmingham employer: Avant Homes Ltd
Contact Detail:
Avant Homes Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Liaison Assistant - West Midlands in Birmingham
✨Tip Number 1
Get to know the company inside out! Research Avant Homes, their values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! Since the role involves liaising with customers, make sure you can articulate your thoughts clearly. Role-play common customer scenarios with a friend to build confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This could give you insider tips and even a potential referral, which can really boost your chances.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Avant Homes team.
We think you need these skills to ace Senior Customer Liaison Assistant - West Midlands in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Customer Liaison Assistant role. Highlight your experience in customer service and complaint handling, as well as any relevant skills that match what we're looking for.
Showcase Your Communication Skills: Since this role involves a lot of liaising with customers, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect how you would interact with our clients.
Be Organised and Detail-Oriented: We love candidates who pay attention to detail! Make sure your application is well-structured and free from errors. This will show us that you have the organisational skills we value in our team.
Apply Through Our Website: For the best chance of success, apply directly through our website. This ensures your application goes straight to us and allows you to keep track of your application status easily.
How to prepare for a job interview at Avant Homes Ltd
✨Know Your Stuff
Before the interview, make sure you understand Avant Homes' mission and values. Familiarise yourself with their approach to customer service and how they handle complaints. This will show that you're genuinely interested in the company and its goals.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully handled customer complaints or queries. Highlight your organisational skills and how you've managed multiple tasks under pressure. This will demonstrate your capability for the Senior Customer Liaison Assistant role.
✨Practice Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering common interview questions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in customer service, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.