Deputy Manager Operations

Company Description

Avant Homecare, part of Avant Healthcare Services Ltd, was founded to deliver quality, sustainable home care services that support individual independence. The organization is built on more than 17 years of proven success in the care sector, led by founder Sally Graham, who previously grew a multi-site homecare business across nine territories. After selling her first business to one of the UK's top home care companies, Sally created Avant to build a thriving homecare operation. Avant focuses on high-quality, person-centered services delivered through a strong network. The company is guided by core values of being aspirational, virtuous, accountable, nurturing, and trustworthy in all aspects of care and business.

Role Description

The Deputy Manager Operations is a full-time, hybrid role based in Greater London, with some flexibility for work from home. The role supports the Operations Manager in overseeing day-to-day care service delivery, ensuring that staff schedules, client visits, and compliance processes run efficiently and in line with regulatory standards. Responsibilities include supervising and mentoring care staff, monitoring service quality, handling escalated client queries or concerns, and supporting audits and inspections. The Deputy Manager Operations helps implement operational policies, contributes to performance reporting, and supports continuous improvement initiatives across the service. The role also involves close collaboration with partners, internal teams, and external stakeholders to maintain high care standards and uphold Avant's values.

Qualifications

• Experience as a Registered Manager in care operations or homecare management, including staff supervision and rota/scheduling management.
• Strong skills in operational planning, process improvement, and service quality monitoring.
• Knowledge of UK health and social care regulations, safeguarding practices, and compliance requirements.
• Proficient in using office and care management software for reporting, documentation, and communication.
• Excellent communication, interpersonal, and relationship-building skills with clients, staff, and partners.
• Proven ability to prioritize, solve problems, and make sound decisions in a fast-paced service environment.
• Demonstrated commitment to person-centered care and alignment with Avant's values of accountability, nurturing, and trustworthiness.
• Previous experience in a Registered Manager role in homecare or social care is essential.
• Relevant professional qualification in health and social care or management (e.g., NVQ/QCF Level 5 or above, or equivalent) preferred.