At a Glance
- Tasks: Manage care teams, conduct assessments, and ensure high-quality service delivery.
- Company: Join a supportive organisation dedicated to improving lives through quality care.
- Benefits: Gain hands-on experience, earn while you learn, and develop essential management skills.
- Other info: Dynamic role with opportunities for growth and professional development.
- Why this job: Make a real difference in people's lives while building your career in care management.
- Qualifications: Passion for care, strong communication skills, and a willingness to learn.
The predicted salary is between 37338 - 40000 £ per year.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands‑on experience.
What you’ll do at work:
- Ensure that all company policies and procedures are adhered to.
- Manage your own geographical area, which includes line managing the care and support workers when there is underperformance or failure to adhere to company policy and procedure.
- Undertake case reviews as directed by the Registered Manager. This may include care plan reviews, customer surveys and environmental assessments.
- When required, carry out initial risk and needs assessments (person‑centred plans) with all new customers and review these at least annually.
- Deal with complaints, concerns and suggestions and follow these through appropriately.
- Train all new care and support workers in line with company policy.
- Undertake supervisory visits with new staff members. This may include unannounced visits whilst care and support workers are working and supported visits with new staff to familiarise them with care practices for each customer.
- Carry out at least 3 monthly reviews/end of probationary and annual appraisals for all care and support workers in your team.
- Ensure care and support workers are carrying out their roles to the highest standard and manage their performance where there are concerns.
- Support the management team in developing the service. This may include attending staff meetings, attending external meetings and engaging in some marketing activity.
- Manage the call times for all care and support workers and customers using the computerised rostering system and ensure all call times are entered at the correct time.
- Ensure adequate travel time is implemented in between every call.
- Ensure no calls are “crammed” unless there is an emergency situation.
- Ensure all customers are communicated with properly and are informed of all changes to their package.
- Ensure call monitoring is used effectively. Ensure that every care and support worker logs in and out at least 95% of the time.
- Assess the social and health care needs of new customers, and maintain an ongoing assessment and review of all other customers.
- Undertake direct domiciliary care if required. Assist customers in all aspects of their care needs, and provide supervision and attention where necessary.
Contact Details:
Avant Healthcare Services Limited Recruitment Team
We think you need these skills to ace Service Manager Apprentice in London
Leadership Skills
Performance Management
Risk Assessment
Customer Service
Training and Development
Supervisory Skills
Communication Skills
