Client Services Executive (Collector Team)

ABOUT AVANT ARTE

Avant Arte is a curated marketplace that makes discovering and collecting art radically more accessible for a new generation. Our team of passionate experts collaborate with leading contemporary artists from across the globe to create bespoke limited-edition artworks to browse and collect. We began as a cult blog of contemporary artists and since 2015 we've grown our community to over 3.3 million strong across more than 100 countries. We're proud to collaborate with leading contemporary artists to create limited edition works - from sculpture editions and works on paper to NFTs and hand-finished silkscreen prints.

OUR CULTURE

We’re a small team with really big ambitions, both for what we want to achieve and also the environment we’re building. We want to create a company that remains thoughtful as we scale and tries to be genuinely progressive in how we operate. We want people to really own what they do and be given the autonomy and freedom to make mistakes, learn, and create something meaningful. We all work incredibly hard because we really care about what Avant Arte is here to do – we’re looking for exceptional people who are proactive, hungry to learn, and want to put their pride in our collective achievements. We know that creating an inclusive environment that promotes and values diversity is critical if we want to build something with impact and meaning. We believe that having diversity in age, background, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective will make us an infinitely better company. We were shortlisted for Women in Tech’s Best Employer - Small Company and Best Benefits, and Otta’s top 100 startups to work at.

WHAT WE NEED

We’re looking for a Client Services Executive to guide our collectors through their Avant Arte journey, addressing concerns and providing helpful advice to potential clients. This role requires exceptional communication, efficient problem-solving, and sound judgment in managing client queries and escalating issues when necessary. We really do encourage everyone to proactively step outside of their job description if they see something that could be improved but the core of your role will involve:

• Inbound enquiry management
• Respond to inbound emails and live chat within defined Service Level Agreements (SLAs).
• Maintain the Avant Arte tone of voice to deliver exceptional service from first contact.
• Assist clients with orders, returns, and shipment tracking.
• Update client accounts with accurate, up-to-date information.
• Handle client complaints with empathy and efficiency.
• Provide detailed information on our editions, services, policies, and procedures.
• Manage client queries and drive timely issue resolution.

Client feedback monitoring & reporting

• Address client feedback proactively, offering resolutions and escalating issues when needed.
• Identify trends in inbound queries and collaborate with relevant teams to refine processes.
• Keep our CRM system updated to ensure clear weekly activity reporting.

Cross-functional collaboration

• Ensure smooth communication between sales and supply chain teams, escalating issues as necessary.
• Seamlessly hand over collectors to the appropriate sales advisors or resolve queries directly.
• Maintain clear, concise notes in our CRM for effective follow-up.

The main skills we’re looking for are:

• 1–2 years experience in a client-facing role (customer support, experience, or service).
• Exceptional client service skills, advocating for a positive collector experience.
• Strong written and verbal communication with the ability to tailor responses appropriately.
• Excellent attention to detail and organisational skills—able to multitask under tight deadlines, prioritise, and follow up promptly.
• Flexible and proactive approach, eager to learn and take on challenges.
• Problem-solving mindset, committed to supporting collectors effectively.
• Ability to work at pace, responding swiftly and efficiently to client needs.
• Team-oriented, with clear and direct communication across departments.
• Experience working cross-functionally with multiple stakeholders.
• Self-motivated, enthusiastic, and calm under pressure.
• Digitally savvy and commercially aware, balancing exceptional client experience with business objectives.

We think you’ll probably have:

• Some experience in providing client service in an online environment.
• Familiarity with CRM and order management software (e.g., HubSpot, Shopify).
• Interest in the art industry and desire to work with a talented and diverse team.

Don’t meet every single requirement? Avant Arte is dedicated to building a diverse, inclusive and authentic team so we encourage you to apply anyway. You may be just the right candidate for this or other roles.

BENEFITS INCLUDE:

• Generous equity allowance
• Private Healthcare (UK)
• Enhanced pension contributions and parental leave policies
• 25 days of holiday plus four extra company wide days
• L&D budget of €1000 per year per employee
• Regular company socials