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- Tasks: Support customers through their lending journey with empathy and clarity.
- Company: Join a friendly, purpose-led team in Wellington.
- Benefits: Enjoy a supportive work environment focused on quality and care.
- Why this job: Make a positive difference in people's lives while building relationships.
- Qualifications: Experience in customer service and strong communication skills.
- Other info: Ideal for those who enjoy helping others and solving problems.
The predicted salary is between 30000 - 42000 £ per year.
Location: Wellington, England, United Kingdom
About the role: We’re looking for a Customer Liaison Officer to join our friendly, purpose-led team in Taunton. This role is all about people. You’ll be the first point of contact for customers, guiding them through their lending journey with clarity, empathy and confidence — from first enquiry to loan completion and beyond. You’ll support customers over the phone and via digital channels, helping them understand their options, complete applications, and feel reassured at every step. Many of the people we support may be in vulnerable situations, so patience, warmth and clear communication are essential. This is not a sales role or a call-centre environment. It’s a relationship-focused role where quality, care and trust matter.
What you’ll be doing:
- Handling inbound customer enquiries by phone, email and other channels
- Guiding customers through loan applications and supporting them with documentation
- Explaining financial information clearly and in plain English
- Supporting customers throughout the life of their loan, including statements and account queries
- Maintaining accurate customer records and updating internal systems
- Working closely with colleagues to ensure a smooth, supportive customer experience
- Embedding Consumer Duty principles and supporting vulnerable customers appropriately
What we’re looking for: We’re looking for someone who:
- Has experience in a customer-facing role, particularly involving phone-based contact
- Communicates clearly, confidently and empathetically
- Is organised, reliable and pays close attention to detail
- Can handle sensitive conversations with professionalism and care
- Enjoys helping people and making a positive difference
- Experience in financial services, housing, local authorities or support roles is helpful, but not essential; we care more about the right approach and mindset.
Who this role is ideal for: This role is well suited to someone who:
- Enjoys supporting people and solving problems
- Takes pride in delivering a high-quality customer experience
- Is comfortable working with processes while remaining human and compassionate
- Wants to work for an organisation with a genuine social purpose
Customer Support Specialist in Somerset employer: Avance Consulting
Contact Detail:
Avance Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist in Somerset
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Customer Support Specialist role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your communication skills! Since this role is all about clear and empathetic communication, try role-playing common customer scenarios with a friend. This will help you feel more confident when it comes to handling sensitive conversations.
✨Tip Number 3
Show your passion for helping others! When you get the chance to chat with potential employers, share stories that highlight your experience in supporting customers and making a positive difference in their lives.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our purpose-led team. It shows initiative and enthusiasm, which we really value!
We think you need these skills to ace Customer Support Specialist in Somerset
Some tips for your application 🫡
Show Your People Skills: In your application, make sure to highlight your experience in customer-facing roles. We want to see how you’ve communicated clearly and empathetically with customers, especially in sensitive situations.
Be Clear and Concise: When filling out your application, keep your language straightforward and to the point. Remember, we value clarity just as much as you do when guiding customers through their journey.
Demonstrate Your Organisational Skills: We love a candidate who pays attention to detail! Share examples of how you've managed customer records or documentation in previous roles to show us you’re organised and reliable.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Avance Consulting
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Liaison Officer role. Familiarise yourself with the key responsibilities and the importance of empathy and clear communication in this position. This will help you demonstrate your genuine interest and suitability for the job.
✨Showcase Your People Skills
Since this role is all about building relationships, be prepared to share examples from your past experiences where you've successfully supported customers or handled sensitive situations. Highlight your ability to communicate clearly and empathetically, as these traits are crucial for success.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific customer scenarios, especially those involving vulnerable individuals. Think through potential situations and how you would approach them with patience and care. This will show that you can think on your feet and prioritise customer well-being.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, and how they support their staff in delivering a high-quality customer experience. This not only shows your enthusiasm but also helps you gauge if the company aligns with your values.