Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Install and configure hardware/software, troubleshoot issues, and provide user support.
- Company: Join a dynamic IT services company with a focus on collaboration and innovation.
- Benefits: Competitive pay, hands-on experience, and opportunities for professional growth.
- Why this job: Be the go-to tech guru and make a real difference in users' daily experiences.
- Qualifications: 2+ years in IT support, strong customer service skills, and knowledge of Windows/Mac OS.
- Other info: Fast-paced environment with a supportive team and exciting challenges.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities
- Installing and configuring hardware and software components to ensure usability.
- Troubleshooting hardware and software issues.
- Ensuring electrical safety standards are met.
- Repairing or replacing damaged hardware.
- Upgrading the entire system to enable compatible software on all computers.
- Installing and upgrading anti-virus software to ensure security at the user level.
- Performing tests and evaluations on new software and hardware.
- Providing support to users and being the first point of contact for error reporting.
- Establishing good relationships with all departments and colleagues.
- Conducting daily backup operations.
- Managing Inventory – Create Forecast for the upcoming months.
- Shipping and Receiving – Shipping damaged/faulty OEM equipment and receiving replacements.
- Handling Shipments and Vendor Equipment Deliveries.
- Managing technical documentation.
- Technical support to end-users at their deskside and remotely, diagnose and troubleshoot hardware and software issues.
- IMAC-D: Install, configure, and maintain computer systems, peripherals and mobile devices.
- Strong knowledge of Windows and Apple operating systems (iOS/iPadOS/MacOS).
- Experience with Microsoft Office suite, Zoom or other online meeting platform, Cloud services like iCloud and OneDrive, Microsoft InTune, Microsoft SCCM, Microsoft SharePoint, and other business applications.
- Knowledge of networking concepts, including TCP/IP, DNS, DHCP, and VPN.
- Experience supporting meetings in conference rooms with videoconference equipment.
- Maintain accurate inventory of IT assets and all the collaborative spreadsheets.
- Know-how of ITSM best-practice and experience with IT ticketing software (like ServiceNow): management of support tickets in a timely manner (according to SLA) and document all support activities accurately in the ticketing system.
- Perform other IT related duties as assigned.
Qualifications / Requirements
- It’s required to work in office, five days a week.
- Team focused with at least 2 years of experience in an Enterprise work environment (extra point: pharmaceutical company as Local IT Support).
- Excellent customer service and communication skills (with the users and with the rest of the team).
- Proactivity, smart approach, and ability to work independently but also efficiently as part of a team.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Ability to communicate in English language (written and spoken) to other support teams
- Windows & Mac OS administration
- Conference room checks, Office 365, End User Computing skills
- Customer Service
Seniority level
- Mid-Senior level
Employment type
- Contract
Job function
- Accounting/Auditing
Industries
- IT Services and IT Consulting
#J-18808-Ljbffr
Site Support Specialist employer: Avance Consulting
Contact Detail:
Avance Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Support Specialist
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events where you can connect with potential employers and fellow IT enthusiasts. Don’t be shy – introduce yourself and share your passion for tech support!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your troubleshooting successes, system upgrades, and any cool projects you've worked on. This will give hiring managers a taste of what you can bring to the table.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by rehearsing common technical questions and scenarios you might face as a Site Support Specialist. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it’s a great way to ensure your application gets the attention it deserves. Let’s get you that job!
We think you need these skills to ace Site Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the responsibilities listed in the job description. We want to see how your skills align with what we need, so don’t be shy about showcasing your tech support expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Site Support Specialist role. Share specific examples of how you've tackled similar challenges in the past and how you can bring value to our team.
Show Off Your Soft Skills: While technical skills are crucial, we also value excellent customer service and communication skills. Make sure to mention any experiences where you’ve successfully supported users or collaborated with colleagues to solve problems.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Avance Consulting
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Apple operating systems, as well as the software mentioned in the job description. Be ready to discuss your experience with troubleshooting hardware and software issues, and think of specific examples where you've successfully resolved problems.
✨Show Off Your Customer Service Skills
Since this role involves a lot of user interaction, prepare to demonstrate your excellent customer service skills. Think of scenarios where you've helped users effectively, and be ready to explain how you handle difficult situations or complaints.
✨Get Familiar with ITSM and Ticketing Software
Understanding ITSM best practices and being familiar with ticketing software like ServiceNow is crucial. Brush up on how you’ve managed support tickets in the past and be prepared to discuss your approach to documenting support activities accurately.
✨Prepare for Team Dynamics
This role requires teamwork, so be ready to talk about how you collaborate with colleagues across departments. Think of examples that showcase your ability to establish good relationships and work efficiently in a team environment, especially in a fast-paced setting.
