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For Companies At a Glance
- Tasks: Lead ITIL service management and ensure seamless service delivery.
- Company: Join a dynamic tech company focused on innovative solutions.
- Benefits: Enjoy competitive pay, flexible work options, and professional development opportunities.
- Why this job: Be at the forefront of technology, bridging gaps between teams and enhancing service quality.
- Qualifications: Experience in ITIL service management and SaaS platforms is preferred.
- Other info: Opportunity to upskill your team and influence service contracts.
The predicted salary is between 43200 - 72000 £ per year.
Role and Responsibilities :
- There\’s clearly a need for someone with experience in ITIL service management, service design, and working with SaaS platforms (good to have)
- The role involves interfacing between group technology and business users, ensuring service readiness, and managing service contracts
- The individual should help with procurement, contract negotiations, and upskilling the team
Senior Service Delivery Manager employer: Avance Consulting
Contact Detail:
Avance Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Delivery Manager
✨Tip Number 1
Make sure to highlight your experience with ITIL service management in your conversations. This is a key requirement for the role, and demonstrating your expertise can set you apart from other candidates.
✨Tip Number 2
Familiarize yourself with our SaaS platforms and be ready to discuss how you've successfully managed similar services in the past. Showing that you understand our technology will impress the hiring team.
✨Tip Number 3
Prepare examples of how you've interfaced between technology teams and business users. Being able to communicate effectively across departments is crucial for this position.
✨Tip Number 4
Think about your experiences with procurement and contract negotiations. Be ready to share specific instances where you successfully navigated these processes, as this will demonstrate your capability in managing service contracts.
We think you need these skills to ace Senior Service Delivery Manager
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience with ITIL service management and service design in your application. Provide specific examples of how you've successfully managed services and interfaced with both technology and business users.
Showcase SaaS Knowledge: If you have experience with SaaS platforms, be sure to mention it. Detail any relevant projects or roles where you utilized SaaS solutions, as this is a good-to-have skill for the position.
Detail Contract Management Skills: Discuss your experience with procurement and contract negotiations. Highlight any successful negotiations or contracts you've managed, as this will demonstrate your capability in managing service contracts effectively.
Emphasize Team Upskilling: Mention any instances where you've contributed to team development or upskilling. This could include training sessions you've led or mentoring experiences that showcase your leadership abilities.
How to prepare for a job interview at Avance Consulting
✨Showcase Your ITIL Expertise
Make sure to highlight your experience with ITIL service management during the interview. Be prepared to discuss specific instances where you've successfully implemented ITIL practices and how they benefited your previous organizations.
✨Demonstrate SaaS Knowledge
Even though experience with SaaS platforms is a 'good to have', it's important to show that you understand the nuances of working with these systems. Share examples of how you've interacted with SaaS solutions in past roles and any challenges you overcame.
✨Prepare for Contract Negotiations
Since the role involves managing service contracts, be ready to discuss your experience with procurement and contract negotiations. Bring up specific examples where you successfully negotiated terms that were beneficial for your team or organization.
✨Focus on Team Upskilling
Talk about your approach to upskilling teams. Share strategies you've used to enhance team capabilities and how you measure the success of these initiatives. This will demonstrate your commitment to continuous improvement and team development.
