Product Owner in Knutsford

Join us as a Product Owner where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences.

To be successful as a Product Owner, you should have experience with:

• Engaging with other Product Owners and Business stakeholders to discuss and negotiate dependencies.
• Acting as the face of the product to stakeholders, especially senior leadership.
• Acting as a customer representative to the team and explaining the value of the change to the business.
• Helping elaborate stories to the tech team where detail is needed.
• Reviewing and accepting all work completed in Sprint.
• Participating in Story Refinement sessions.
• Participating in Sprint Planning to help the team understand the change and ensure priority of work is correct.
• Self-initiating new ideas, product features, or enhancing existing features.
• Seeking funding opportunities from stakeholders/business areas for new initiatives.
• Experience of creating business cases and presenting them to senior stakeholders.
• Working with projects to exploit their funding to deliver new features/improve existing ones as well as their core requirements.
• Engaging with users to understand user patterns, behaviours, potential improvements, and pain points.
• Analysis prioritisation in collaboration with other leads; prioritising live issue fixes.
• Exploring metrics across the product, collaborating with Tech and Domain Lead to drive improvement.
• Creating Domain Roadmaps to detail feature delivery and timelines.
• Driving metrics to bring to life the delivery of features and associated issues.

Desirable skill sets/good to have:

• Knowledge of Application Programming Interface (API) will be desirable.
• Foundational knowledge of product management and Agile methodologies.
• You may be assessed on key critical skills relevant for success in the role, such as experience with Customer Experience Empathy Maps, Journey Mapping, Story Mapping, Story Boarding, Market Research, Product Management, or Business Analysis, as well as job-specific skillsets.

Purpose of the role:

• To manage product management initiatives and set the strategic direction.
• Provide support to the bank's senior management team, and manage product development risk across the organisation.

Accountabilities:

• Development of strategic direction for product management, including the implementation of up-to-date methodologies and processes.
• Management of product management initiatives, including oversight of colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness.
• Relationship management of product management stakeholders, including identifying relevant stakeholders and maintaining the quality of external third-party services.
• Development and implementation of policies and procedures for product management.
• Management of product management risk, including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment between the bank’s product management and compliance functions.
• Monitoring the financial performance of the product management department, including revenue, profitability, and cost control.
• Conducting thorough market research to understand market trends, competitive landscape, and regulatory changes to identify market opportunities.
• To advise and influence decision making, contribute to policy development, and take responsibility for operational effectiveness.
• Collaborate closely with other functions/business divisions.
• Lead a team performing complex tasks, using well-developed professional knowledge and skills to deliver on work that impacts the whole business function.
• Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives, and determination of reward outcomes.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard.
• The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• For an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identifying the need for the inclusion of other areas of specialisation to complete assignments.
• They will identify new directions for assignments and/or projects, identifying a combination of cross-functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and develop new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business-aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practices to solve problems creatively and effectively.
• Communicate complex information.
• Influence or convince stakeholders to achieve outcomes.