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- Tasks: Design and implement innovative ServiceNow solutions for diverse enterprise clients.
- Company: Leading tech firm focused on cutting-edge ServiceNow capabilities.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Join a dynamic team and shape the future of customer service management.
- Qualifications: Proven experience as a ServiceNow Architect with strong integration skills.
- Other info: Collaborative environment with mentorship and career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Need a ServiceNow CSM (Customer Service Management) or ITSM Architect with strong integration experience who will design, implement, and maintain ServiceNow CSM/ITSM solutions to meet business needs. This role involves creating scalable and efficient architectures, ensuring alignment with best practices, and providing technical leadership to development teams. The architect will work on projects for enterprise clients across diverse industries, leveraging cutting‑edge ServiceNow capabilities and integrations with other enterprise systems.
Key responsibilities:
- Analyze business requirements and translate them into ServiceNow CSM technical solutions.
- Develop architectural blueprints and functional designs for CSM implementations.
- Design and implement integrations between ServiceNow and external systems (CRM, ERP, ITSM, etc.).
- Ensure solutions are scalable, reliable, and aligned with future business needs.
- Oversee end-to-end implementation of ServiceNow CSM solutions, from concept to deployment.
- Maintain and enhance existing ServiceNow CSM applications and modules.
- Establish and enforce ServiceNow technical governance and standards.
- Provide technical guidance and mentorship to development teams.
- Act as a subject matter expert for resolving complex ServiceNow CSM issues.
- Collaborate with clients, business stakeholders, and project managers to ensure solution alignment.
Key skills/knowledge/experience:
- Proven experience as a ServiceNow Architect with specialization in CSM module.
- Expertise in ServiceNow CSM deployments, including case management, workflows, and portals.
- Hands‑on experience with integration solutions (REST, SOAP, APIs, MID Server, Integration Hub).
- Experience in leading multiple ServiceNow implementation projects, including at least 3 full lifecycle implementations.
- Knowledge of ServiceNow Orchestration, Flow Designer, and Integration Hub spokes.
- Familiarity with third‑party integrations (Salesforce, SAP, Oracle, Azure, AWS).
- Experience in instance consolidation, upgrades, migrations, and performance tuning.
- Excellent communication and stakeholder management skills.
ServiceNow Technical Architect in Guildford employer: Avance Consulting
Contact Detail:
Avance Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Technical Architect in Guildford
✨Tip Number 1
Network like a pro! Reach out to your connections in the ServiceNow community or related industries. Attend meetups, webinars, or conferences to meet potential employers and showcase your expertise.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your previous ServiceNow CSM/ITSM projects. Include case studies, architectural blueprints, and any integrations you've implemented to demonstrate your technical prowess.
✨Tip Number 3
Prepare for interviews by brushing up on common ServiceNow scenarios. Be ready to discuss how you've tackled complex issues and led successful implementations. Use real examples to illustrate your problem-solving skills.
✨Tip Number 4
Don't forget to apply through our website! We have loads of opportunities for ServiceNow Architects. Tailor your application to highlight your experience with CSM and integrations, and let us know how you can add value to our team.
We think you need these skills to ace ServiceNow Technical Architect in Guildford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ServiceNow CSM and ITSM. We want to see how you've tackled similar projects, so don’t hold back on those details!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your integration experience and how you’ve led successful implementations.
Showcase Your Technical Skills: We’re looking for someone with solid technical chops. Be sure to mention your hands-on experience with REST, SOAP, and other integration solutions. Highlight any relevant certifications too!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves.
How to prepare for a job interview at Avance Consulting
✨Know Your ServiceNow Inside Out
Make sure you’re well-versed in the ServiceNow CSM and ITSM modules. Brush up on your knowledge of case management, workflows, and portals. Being able to discuss specific projects where you've implemented these solutions will show your expertise.
✨Showcase Your Integration Skills
Prepare to talk about your hands-on experience with integration solutions like REST, SOAP, and APIs. Have examples ready that demonstrate how you've successfully integrated ServiceNow with other systems like CRM or ERP. This will highlight your technical prowess.
✨Demonstrate Leadership and Collaboration
Since this role involves providing technical leadership, be ready to share experiences where you’ve mentored teams or led projects. Discuss how you’ve collaborated with clients and stakeholders to ensure alignment on solutions, showcasing your communication skills.
✨Align with Best Practices
Familiarise yourself with ServiceNow’s best practices and governance standards. Be prepared to discuss how you’ve ensured scalability and reliability in your previous implementations, as this will reflect your understanding of long-term business needs.
