At a Glance
- Tasks: Lead the design and delivery of Salesforce solutions for Case Management and workflows.
- Company: Join a dynamic team in a leading financial services firm.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Exciting role with a focus on compliance and quality in a fast-paced setting.
- Why this job: Be the key link between business needs and tech solutions in a regulated environment.
- Qualifications: Experience as a Business Analyst in Salesforce with strong documentation skills.
The predicted salary is between 50000 - 60000 £ per year.
Looking for a Salesforce BA, focusing on Case Management, workflow design, and requirements delivery across complex programmes. Candidate will play a key role in translating business needs into scalable Salesforce solutions while supporting testing teams and ensuring high-quality delivery in a regulated environment.
Key Responsibilities
- Lead requirements gathering and analysis for Salesforce Case Management and workflow solutions
- Translate business needs into clear user stories, process flows, and functional designs
- Support workflow and case lifecycle design, ensuring alignment with business and operational needs
- Act as the bridge between business, technology, and test teams, ensuring clarity and completeness of requirements
- Provide ongoing support to QA/UAT teams, including test scenario creation, defect triage, and validation
- Ensure compliance with governance, risk, and regulatory standards across all deliverables
Key Skills & Experience
- Strong experience as a Business Analyst within Salesforce environments
- Proven expertise in Case Management, workflow design, and process mapping
- Solid experience in requirements documentation (user stories, acceptance criteria, process flows)
- Hands-on involvement in UAT support, test engagement, and defect management
- Experience in Financial Services or regulated environments
- Proficiency with tools such as Jira, Confluence, Visio, and Agile delivery practices
Salesforce Business Analyst in Glasgow employer: Avance Consulting
Join a dynamic and innovative team as a Salesforce Business Analyst, where your expertise in Case Management and workflow design will be valued and nurtured. Our company fosters a collaborative work culture that prioritises employee growth through continuous learning opportunities and mentorship, all while ensuring compliance in a regulated environment. Located in a vibrant area, we offer a supportive atmosphere that encourages creativity and professional development, making us an excellent employer for those seeking meaningful and rewarding careers.
