Agile Coach in Glasgow

Join as an Agile Coach and play a key role in the transformation programme, driving the adoption of agile ways of working across multiple technology-aligned business areas. You will support teams at all levels, ensuring alignment with CTB transformation goals. The role focuses on coaching, mentoring, and guiding teams through SAFe practices, enabling PI planning and agile ceremonies, and fostering continuous improvement to enhance delivery efficiency and adaptability.

The ideal candidate brings strong experience across the full SAFe framework, a solid background in agile delivery, and proven expertise working within technology environments. To be successful in this role:

• Expertise in Business Agility & SAFe implementation across multiple organisational layers.
• Demonstrated capability to coach at Teams, Teams of Teams (ToT), and Portfolio levels, aligning ways of working and governance to PI cadence, flow principles & value breakdown for early & iterative value delivery.
• Proven ability to coach multiple product and delivery teams at scale, improving flow, predictability, and performance through Agile maturity assessments, targeted coaching, and best practices such as WIP limits, smaller batch sizes, and flow management.
• Strong focus on embedding customer-centric product delivery, promoting a product mindset, lean principles, and outcome-based planning, and translating technical work into clear epics, features, and stories aligned to DoR/DoD.
• Experience working in complex change environments with programme-product interaction, ensuring alignment while maintaining team empowerment and end-to-end ownership across organisational boundaries.
• Good understanding of infrastructure, platform, or engineering practices, with the ability to support built-in quality, MVP-aligned architecture, and effective collaboration with engineering leadership.
• Ability to influence senior stakeholders and contribute to governance forums, using data (e.g. WSJF, KPIs, OKRs) to drive prioritisation, decision-making, and continuous improvement.
• SAFe, Scrum, ICAgile (product management or coaching), or similar Agile certifications.

Purpose of the role:

Guides teams, leaders, and organisations in adopting and optimizing Agile practices. To foster an Agile mindset, enhance team performance, and drive continuous improvement by coaching teams in Agile methodologies, facilitating collaboration, and removing barriers to efficiency. Align Agile practices with organisational goals and support long-term, sustainable Agile transformations.

Accountabilities:

• Mentor and coach: Guide teams and leaders on Agile principles, practices, tools, and methodologies in alignment to the Business Unit’s strategic needs and delivering value to the client/customers.
• Facilitate Colleague Development: Coach and develop colleagues to embed Agile ways of working, championing an Agile mindset and behaviours to drive cultural change.
• Build High-Performing Teams: Help teams identify and address impediments to Agile execution and foster a culture of collaboration, innovation, and continuous learning.
• Continuous Improvement: Use data and metrics to identify opportunities for improvement and growth.
• Cross-Business Collaboration: Collaborate with other Agile Coaches, share best practice and contribute to a network of Agile champions across Business Units.
• Agile Adoption: Own the Agile coaching strategy to continually improve maturity levels across the organisation by embedding best practices.
• Contribute or set strategy, drive requirements and make recommendations for change.
• Plan resources, budgets, and policies; manage and maintain policies/processes; deliver continuous improvements and raise breaches of policies/procedures.
• If managing a team, define jobs and responsibilities, plan for future department needs and operations, counsel staff on performance, and contribute to employee pay decisions and changes.
• Lead specialists to influence departmental operations, aligning with strategic and tactical priorities while balancing short- and long-term goals and meeting corporate budget and schedule requirements.

Leadership responsibilities:

Demonstrate clear leadership behaviours to create an environment for colleagues to thrive and deliver consistently excellent results. LEAD behaviours: Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others. For an individual contributor, act as a subject-matter expert, guide technical direction, lead multi-year assignments, guide team members, train the less experienced, and provide information affecting long-term profits, organisational risks and strategic decisions.

Advise key stakeholders, including functional leadership teams and senior management, on functional and cross-functional areas of impact and alignment. Manage and mitigate risks through assessment, supporting the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls related to the work the team does. Demonstrate comprehensive understanding of the organisation’s functions to contribute to achieving business goals. Collaborate with other areas of work, providing business-aligned support to stay current with business activity and strategies. Create solutions based on sophisticated analytical thought, comparing and selecting complex alternatives. Conduct in-depth analysis with interpretative thinking to define problems and develop innovative solutions. Adopt and incorporate extensive research outcomes into problem-solving processes. Seek out, build, and maintain trusting relationships and partnerships with internal and external stakeholders to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.