At a Glance
- Tasks: Support medical imaging equipment, ensuring customer satisfaction and resolving technical issues.
- Company: Join a leading company in medical technology focused on enhancing patient care.
- Benefits: Enjoy flexible working options, travel opportunities, and a supportive team environment.
- Other info: Opportunity for travel and direct communication with clients to enhance their experience.
- Why this job: Make a real impact in healthcare while developing your technical skills and building customer relationships.
- Qualifications: 3 years of experience with medical imaging equipment and strong customer service skills required.
The predicted salary is between 36000 - 60000 £ per year.
Delivery lead - IT & Non-IT recruitment UK & EU region
Job Description
Position Responsibilities
- Field Service Engineer will create/execute resources and programs to continuously improve installed base customer satisfaction and loyalty and provide excellent field service support for DSPECT and VERITON-CT. The Engineer will also have direct input to the Director of Service, Operations and engineering teams. This input is critical to further enhance product reliability, operability, and serviceability on a global basis.
- Provide onsite support and phone support to field service organization problems and product issues related to software, firmware, networking and their clinical applications
- Take personal ownership of the customer experience. Facilitate customer satisfaction through initiation of problem resolution and escalation.
- Engage the necessary resources for problem resolution in a timely fashion.
- Directly communicate and build rapport with customers as required. Follow up with customers to ensure all issues are resolved.
- Support new product introductions and first of kind installations
- Responsible for status reporting to internal/external customer support teams
- Participate as a technical resource and or customer advocate as needed
- Provide technical support to sales and applications as needed
- Improve productivity by highlighting deficiencies and recommending change in tools, training, and processes
- Reports to Director of customer service
Experiences, Knowledge, Skills, and Abilities
- Experience servicing and troubleshooting electrical/electronic equipment
- 3 years of experience servicing/installing medical imaging equipment CT & Nuclear preferred
- Basic skills and qualifications with handling computers SW installations and upgrades, electronic-mechanic assembly
- Able to work independently
- Approximately 30% travel by air
- Typical service area within 100 miles of metro region
- Strong sense of customer service with excellent interpersonal skills
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Customer Service
- Industries: Medical Equipment Manufacturing
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Field Service Engineer Medical imaging equipment in Birmingham employer: Avance Consulting
Avance Consulting is an exceptional employer that fosters a dynamic work culture in the heart of Edinburgh, offering employees the chance to lead innovative technological changes in customer communications. With a strong emphasis on professional development and cross-functional collaboration, team members are encouraged to grow their skills while working with cutting-edge tools in a supportive environment. The company values diversity and inclusion, making it a rewarding place for those looking to make a meaningful impact in sectors like Banking and Insurance.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer Medical imaging equipment in Birmingham
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Avance Consulting as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Avance Consulting and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Avance Consulting’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Engineer Medical imaging equipment in Birmingham
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Avance Consulting, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Avance Consulting, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Avance Consulting.
How to prepare for a job interview at Avance Consulting
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Avance Consulting offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Avance Consulting but also helps you get a feel for whether you’d thrive in that environment.
