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For Companies At a Glance
- Tasks: Support medical imaging equipment, ensuring customer satisfaction and resolving technical issues.
- Company: Join a leading company in medical technology focused on enhancing patient care.
- Benefits: Enjoy flexible working options, travel opportunities, and a supportive team environment.
- Why this job: Make a real impact in healthcare while developing your technical skills and building customer relationships.
- Qualifications: 3 years of experience with medical imaging equipment and strong customer service skills required.
- Other info: Opportunity for travel and direct communication with clients to enhance their experience.
The predicted salary is between 36000 - 60000 £ per year.
Delivery lead – IT & Non-IT recruitment UK & EU region
Job Description
Position Responsibilities
- Field Service Engineer will create/execute resources and programs to continuously improve installed base customer satisfaction and loyalty and provide excellent field service support for DSPECT and VERITON-CT. The Engineer will also have direct input to the Director of Service, Operations and engineering teams. This input is critical to further enhance product reliability, operability, and serviceability on a global basis.
- Provide onsite support and phone support to field service organization problems and product issues related to software, firmware, networking and their clinical applications
- Take personal ownership of the customer experience. Facilitate customer satisfaction through initiation of problem resolution and escalation.
- Engage the necessary resources for problem resolution in a timely fashion.
- Directly communicate and build rapport with customers as required. Follow up with customers to ensure all issues are resolved.
- Support new product introductions and first of kind installations
- Responsible for status reporting to internal/external customer support teams
- Participate as a technical resource and or customer advocate as needed
- Provide technical support to sales and applications as needed
- Improve productivity by highlighting deficiencies and recommending change in tools, training, and processes
- Reports to Director of customer service
Experiences, Knowledge, Skills, and Abilities
- Experience servicing and troubleshooting electrical/electronic equipment
- 3 years of experience servicing/installing medical imaging equipment CT & Nuclear preferred
- Basic skills and qualifications with handling computers SW installations and upgrades, electronic-mechanic assembly
- Able to work independently
- Approximately 30% travel by air
- Typical service area within 100 miles of metro region
- Strong sense of customer service with excellent interpersonal skills
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Customer Service
- Industries: Medical Equipment Manufacturing
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Field Service Engineer Medical imaging equipment employer: Avance Consulting
Contact Detail:
Avance Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer Medical imaging equipment
✨Tip Number 1
Familiarise yourself with the specific medical imaging equipment mentioned in the job description, such as DSPECT® and VERITON-CT®. Understanding their functionalities and common issues will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the medical imaging field. Attend industry events or join relevant online forums to connect with current Field Service Engineers. This can provide insights into the role and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your customer service experiences in detail. Since the role emphasises customer satisfaction, think of specific examples where you've successfully resolved issues or improved client relationships.
✨Tip Number 4
Research the company culture at StudySmarter and align your values with theirs. Being able to articulate how your personal approach to customer service fits with their mission can set you apart from other candidates.
We think you need these skills to ace Field Service Engineer Medical imaging equipment
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and required skills for the Field Service Engineer position. Tailor your application to highlight relevant experiences in servicing medical imaging equipment.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with electrical/electronic equipment and any specific work you've done with CT and Nuclear imaging systems. Use concrete examples to demonstrate your troubleshooting skills.
Showcase Customer Service Skills: Since the role requires a strong sense of customer service, include examples of how you've successfully resolved customer issues in the past. Highlight your interpersonal skills and ability to build rapport with clients.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses the specific needs of the company. Mention your enthusiasm for improving customer satisfaction and your commitment to problem resolution, as these are key aspects of the role.
How to prepare for a job interview at Avance Consulting
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with servicing and troubleshooting medical imaging equipment, particularly CT and Nuclear systems. Highlight specific examples where you've successfully resolved technical issues or improved product reliability.
✨Demonstrate Customer Service Skills
Since the role emphasises customer satisfaction, share instances where you've taken personal ownership of a customer's experience. Discuss how you effectively communicated with clients and followed up to ensure their issues were resolved.
✨Prepare for Problem-Solving Scenarios
Anticipate questions that assess your problem-solving abilities. Be ready to explain how you would approach common field service challenges, including software and networking issues, and how you would engage resources for timely resolutions.
✨Emphasise Your Ability to Work Independently
The role requires a degree of independence, so be sure to convey your ability to work autonomously. Share examples of how you've managed your time and responsibilities effectively, especially in a field service context.
