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- Tasks: Provide technical support and troubleshoot hardware/software issues for users.
- Company: Join a dynamic team focused on delivering top-notch IT solutions.
- Benefits: Enjoy flexible working options, skill development opportunities, and a supportive work culture.
- Why this job: Gain hands-on experience in tech support while making a real impact on user satisfaction.
- Qualifications: Experience in desktop support, strong problem-solving skills, and excellent communication are essential.
- Other info: Opportunity to work on exciting projects and collaborate with various teams.
The predicted salary is between 30000 - 42000 £ per year.
Providing technical assistance to users.
Installation, upgrade and troubleshooting of any hardware and software systems.
Key responsibilities:- Providing support for Desktop/Laptop build and configuration of PC Win-10.
- Desktop and laptop build refurbishment, OS installation, application installation via SCCM, Active Directory management.
- CMDB management.
- Providing desktop support and addressing tickets for deployment related issues and requests.
- Hand-holding customers in the installation of any applications, 1st level of support.
- Troubleshooting and resolving users' desktop/laptop/tablet issues remotely.
- Identification, troubleshooting and resolution of various services running on Windows operating system.
- Management of end-to-end infrastructure for all PCs, core applications and management of these devices using the in-place backend infrastructure.
- Antivirus management.
- Image and patch management.
- Providing support for operating systems including performance monitoring, operations planning, troubleshooting and preventative maintenance.
- Troubleshooting O365 related issues.
- Working effectively with relevant teams to investigate and resolve technical issues, and communicate progress with stakeholders across the business.
- Participating in BAU operational support and projects delivery work as instructed by the line manager.
- Maintaining up-to-date system installation and configuration documentation, as well as related processes and procedures.
- Performing periodic audits and determining the operating effectiveness of the information security controls.
- Physically moving the devices from build location to users' desks and set up or dispatch area of courier the devices to users' homes/other offices.
- Helping create technical documentation, reporting and manuals.
- Extensive knowledge of desktop and laptop hardware and software management.
- Hands-on experience with Windows, tablets device configuration and troubleshooting.
- Working knowledge of O365 products and services.
- Knowledge on device security and antivirus programs.
- Ability to perform remote troubleshooting and guide users.
- Good customer-oriented attitude.
- Good problem-solving skills.
- Excellent communication skills.
- Proven experience in desktop site and remote support role.
- Extensive knowledge of desktop and laptop hardware and software management.
- Hands-on experience with Windows, tablets device configuration and troubleshooting.
- Working knowledge of O365 products and services.
- Knowledge on device security and antivirus programs.
- Ability to perform remote troubleshooting and guide users.
- Good customer-oriented attitude.
- Good problem-solving skills.
- Excellent communication skills.
Desktop Support Engineer employer: Avance Consulting
Contact Detail:
Avance Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Familiarise yourself with the latest Windows operating systems and O365 products. Being well-versed in these technologies will not only boost your confidence but also demonstrate your commitment to staying updated in a fast-paced tech environment.
✨Tip Number 2
Practice your troubleshooting skills by setting up a home lab. This hands-on experience will help you tackle real-world issues more effectively and show potential employers that you can handle the technical challenges of the role.
✨Tip Number 3
Brush up on your customer service skills. As a Desktop Support Engineer, you'll be interacting with users regularly, so being able to communicate clearly and empathetically is crucial for resolving their issues efficiently.
✨Tip Number 4
Network with professionals in the IT support field. Join relevant online forums or local meetups to exchange knowledge and experiences. This can lead to valuable connections and insights that may help you land the job at StudySmarter.
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support, hardware and software management, and troubleshooting. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: In your cover letter, explain why you are passionate about providing technical assistance and how your skills align with the responsibilities listed in the job description. Mention specific experiences that showcase your problem-solving abilities and customer-oriented attitude.
Showcase Technical Skills: Clearly outline your technical skills related to Windows operating systems, O365 products, and remote troubleshooting in both your CV and cover letter. Provide examples of how you've successfully managed desktop/laptop configurations and resolved user issues.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Avance Consulting
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with Windows, tablets, and O365 products. Highlight specific instances where you've successfully troubleshot hardware or software issues, as this will demonstrate your capability in a Desktop Support Engineer role.
✨Demonstrate Problem-Solving Abilities
Employ the STAR method (Situation, Task, Action, Result) to describe past experiences where you identified and resolved technical issues. This approach will help interviewers understand your thought process and problem-solving skills.
✨Emphasise Customer Service Skills
Since this role requires a customer-oriented attitude, share examples of how you've effectively communicated with users to resolve their issues. Highlight any experience you have in guiding users through installations or troubleshooting remotely.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle specific technical scenarios, such as troubleshooting a malfunctioning laptop or managing a deployment issue. Practising these scenarios can help you articulate your approach clearly during the interview.
