Job Purpose and primary objectives:
CX Business Analyst
Key responsibilities:
- Collect and groom internal customer reporting requirements and develop processes and solutions that meet the needs of the operational team
- Provide analysis of reporting deliverables
- Support Customer Care and Managed Services Operations by translating business reporting requirements into technical specifications and lead implementation of new reporting tools and metrics
- Interprets internal or external business requirements/issues and recommends innovative reporting solutions and visualizations.
- Analyze data reporting gaps, interpret, and point out trends or deviations from standards and develop action plans for improvement alongside stakeholders.
- Contributes to solutions that results in changes and/or enhancements to improve internal efficiencies or the customer experience.
- Produce and maintain process documentation which can include process maps, SOPs, training materials, or reports.
Key Skills/Knowledge:
- Customer service/interpersonal skills
- Excellent communication skills; verbal, written, and comprehension skills.
- Ability to identify learning opportunities and self-educate where resources and opportunities are present
- Attention to detail
Experience required:
- 6+ years of relevant CX business analyst experience
- Experience working as an Individual contributor
- Experience of Agile Processes
- Energy Industry exposure will be an advantage.
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Cx Business Analyst employer: Avance Consulting
Avance Consulting is an excellent employer that fosters a collaborative and innovative work culture, particularly for the Power Platform Senior Engineer role in London. Employees benefit from hands-on experience with cutting-edge technologies, opportunities for professional growth, and a supportive environment that prioritises security and teamwork. With a focus on delivering enterprise-grade applications, team members are encouraged to develop their skills while contributing to impactful projects.
