Avance Consulting is seeking an IT Service Desk Analyst to join the Shift-based helpdesk. You will handle incoming requests, follow agreed procedures, and provide first-line troubleshooting to keep users productive.
You will log incidents, classify issues, and monitor queues to meet SLAs, coordinating with other teams as needed. Strong communication skills and ServiceNow familiarity are essential for success.
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1st-Line IT Service Desk Specialist in Chester employer: Avance Consulting
Avance Consulting is an excellent employer that fosters a collaborative and innovative work culture, particularly for the Power Platform Senior Engineer role in London. Employees benefit from hands-on experience with cutting-edge technologies, opportunities for professional growth, and a supportive environment that prioritises security and teamwork. With a focus on delivering enterprise-grade applications, team members are encouraged to develop their skills while contributing to impactful projects.
