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- Tasks: Support customers with ADMS products, troubleshoot issues, and mentor staff.
- Company: Join a leading tech company focused on innovative solutions for customer success.
- Benefits: Enjoy flexible work options, professional development opportunities, and a collaborative culture.
- Why this job: Make a real impact by solving customer challenges and enhancing their experience with cutting-edge technology.
- Qualifications: Experience with ADMS products and strong communication skills are essential.
- Other info: On-call rotation and travel to customer sites may be required.
The predicted salary is between 36000 - 60000 £ per year.
The ADMSS6 Customer Support Engineer will be responsible for meeting business objectives by developing practical and innovative ways to identify and meet goals, coordinating with cross-functional teams, and driving closure on customer issues raised on ADMS products.
Responsibilities include addressing customer issues and concerns with ADMS applications such as SCADA, DMS, OMS, etc.
Key Responsibilities:- Ensure customer success by fostering a balanced relationship that benefits both the customer and the company, aiming to produce the highest level of support and satisfaction.
- Take a leadership role in strategizing with internal staff and customers to solve and prevent recurrence of issues.
- Engage with customers on a day-to-day basis; organize customer calls to facilitate implementation of solutions while adhering to change control and compliance protocols.
- Ensure solutions effectively resolve customer issues.
- Mentor staff in troubleshooting and analysis methods.
- Transfer knowledge by writing user/technical documentation and case notes.
- Act as a technical resource for staff.
- Contribute primarily to the Knowledge Base system for customer-specific issues that benefit the broader customer and support team.
- Analyze and troubleshoot issues involving all aspects of solutions, including user interface, network and communication connectivity and performance, interoperability, data collection/storage, visualization, analytics, associated control systems, and interfaces to enterprise systems.
- Own and manage personal caseloads and perform case follow-up.
- Troubleshoot and identify product problems for presentation to engineering for resolution or disseminate appropriate information to correct issues.
- Adhere to all quality processes.
- Be available for on-call rotation for after-hours customer calls.
- Willingness to travel to customer sites.
- Experience installing, maintaining, or supporting ADMS products such as PowerOn Fusion (PoF) or PowerOn Advantage (PoA), including DMS Applications, DNAF, OMS, StormAssist, and DER.
- Familiarity with User Interface, SCADA, and Modeling tools.
- Knowledge of both Transmission and Distribution electrical grids.
- Working knowledge of Linux, Windows, Oracle, SQL, JasperReports, and Cassandra.
- Understanding of TCP/IP protocols, IP addressing, routing, LAN, DNS, Active Directory, firewalls, and switches as they apply to isolating and resolving issues.
- Ability to work independently with minimal guidance.
- Knowledge of NERC CIP Standards.
- Effective communication skills; demonstrated ability to interface with customers and cross-functional teams.
- Positive attitude when dealing with customers and co-workers in stressful situations.
- Strong analytical and logical reasoning skills.
- Familiarity with remote monitoring and diagnostics solutions and concepts.
- Sets an example in quality, consistency, work ethic, and approach.
ADMS S6 Customer Support Engineer employer: Avance Consulting
Contact Detail:
Avance Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ADMS S6 Customer Support Engineer
✨Tip Number 1
Familiarise yourself with ADMS products like PowerOn Fusion and PowerOn Advantage. Understanding these tools will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your knowledge of SCADA systems and electrical grids. Being able to discuss these topics confidently will show that you have the technical background needed for the position.
✨Tip Number 3
Prepare to showcase your problem-solving skills. Think of examples where you've successfully resolved customer issues or improved processes, as this is a key part of the role.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace ADMS S6 Customer Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with ADMS products, such as PowerOn Fusion or PowerOn Advantage. Emphasise your skills in troubleshooting, customer support, and any technical knowledge related to SCADA, DMS, and OMS applications.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your understanding of the role and how your background aligns with the responsibilities. Mention specific examples of how you've successfully resolved customer issues or contributed to team success in previous roles.
Showcase Technical Skills: Clearly outline your technical skills in your application. Include your familiarity with Linux, Windows, Oracle, SQL, and networking concepts. This will help the hiring team see that you have the necessary expertise for the position.
Highlight Communication Abilities: Since effective communication is key in this role, provide examples of how you've successfully interacted with customers and cross-functional teams. Mention any experience you have in mentoring or training others, as this is also a valuable aspect of the job.
How to prepare for a job interview at Avance Consulting
✨Showcase Your Technical Knowledge
Make sure to brush up on your knowledge of ADMS products like PowerOn Fusion and PowerOn Advantage. Be prepared to discuss your experience with SCADA, DMS, and OMS applications, as well as your familiarity with Linux, Windows, and SQL.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your analytical skills and your ability to troubleshoot complex problems, especially those related to network connectivity and performance.
✨Emphasise Communication Abilities
Since this role involves engaging with customers regularly, practice articulating your thoughts clearly. Be ready to discuss how you’ve effectively communicated technical information to non-technical stakeholders in previous roles.
✨Exhibit a Customer-Centric Attitude
Show that you understand the importance of customer satisfaction. Share instances where you went above and beyond to ensure a positive outcome for a customer, demonstrating your commitment to fostering strong relationships.
